Office Mood Manager - work-training opportunity

Job Description

Office Mood Manager - Work-training opportunity
Stockholm, Sweden | 50% hours (20 hours per week)

This position is offered as a work-training opportunity in collaboration with Arbetsförmedlingen or Försäkringskassan.

It’s a great chance to gain experience in office culture, event coordination, and HR support.

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics; growing rapidly in the UK and we are already seeing some great success in the Netherlands since opening the entity in mid-2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’

• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023

• Best Practices Company of the Year 2023

• Consistently high Glassdoor rating

• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!

• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

About the role

We are looking for a Mood Manager ( former Office Manager) – someone who loves creating a positive, inspiring, and welcoming office environment. Your mission is simple: make our office the place where people feel it is a home away from home. From cozy vibes to fun activities, you’ll be the heartbeat of our workplace culture.

Key Responsibilities

Operational tasks

• Handle onboarding/offboarding administration (checklists from managers, communication with IT department etc.)

• Act as focal point for all local vendors

• Receive, send for approval and upload all incoming local invoices

• Occupational health coordination

• Perform regular supervision of the premises

• Have an overview of and order office supplies

• Order services by vendors/landlord etc.

• Administrate access cards

• Handle inbound and outbound emails

• Assist HR team in their day-to-day activities

• Carry out other tasks assigned by the line manager

Culture & Engagement tasks

• Organize social activities (breakfasts, after-work events, seasonal celebrations)

• Create a welcoming and inspiring office atmosphere (plants, décor, music, lighting)

• Gather feedback from employees and continuously improve the office vibe

• Implement small initiatives that make the office inviting and enjoyable

The must-haves 💪

• Strong sense of initiative and ability to work independently.

• Service-minded and social – you genuinely enjoy making people feel welcome.

• Organized and detail-oriented, able to juggle multiple tasks.

• Excellent communication skills in English (Swedish is a plus).

• Basic knowledge of MS Office (Excel skills are a bonus).

The nice-to-haves ➕

• Experience in event planning or office management.

• Creative flair for design and atmosphere.

• Interest in wellbeing and team-building activities.

Location

Stockholm office, with 3 days per week onsite. We are flexible with how you manage your hours, so you can do 3 days of 6 hours 40 minutes/day | 4 days of 5 hours | 5 days of 4 hours – whatever fits you best!

Personal traits we value

• Proactive & self-driven – you don’t wait for instructions, you make things happen.

• Creative & resourceful – you find smart ways to create a great atmosphere.

• Empathetic & approachable – people feel comfortable coming to you.

• Positive energy – you lift the mood and inspire others.

Reporting line:

Reports to Nordics HR Manager (with close collaboration with local leadership).

What’s in it for You? 🌱

• Valuable hands-on experience in office management and workplace culture.

• Opportunity to develop organizational and communication skills in a professional setting.

• Learn how to coordinate events and create an engaging office environment.

• Be part of a supportive team and contribute to a positive work atmosphere.

• Flexible working hours adapted to your training plan.

• A chance to build confidence and prepare for future employment.

What to Expect from the Interview Process ❔

• First interview with HR Manager Nordic (you) and HR Coordinator – an informal conversation about the role and your motivation.

• Second interview (if needed) to clarify any remaining questions before confirming the start date.

Puzzel Values 🎯

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.

• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.

• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male at the start of 2023 to 4 men: 5 women.

• We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023 and 41% in 2024!

• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.

• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.

• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still encourage you to apply – especially if you feel the drive and think this would be a fun opportunity to try.

This list is indicative – skills can always be learned during your training.

Please note that this is a work-training opportunity, so you need to be registered with Arbetsförmedlingen or Försäkringskassan and eligible to participate in their programs.
You must also have the right to work in Sweden.

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