Puzzel • Sofia, Bulgaria

Automation QA - WFM

Remote-first – once per month in the office

Fully flexible hours

Dog friendly

Job Description

Automation QA Engineer
Sofia, Bulgaria

Puzzel: The Low-Down 🔍

Puzzel is a fast-growing B2B SaaS company. With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, expanding rapidly in the UK and launching into the Netherlands and Finland, but our ambition is to become the clear European market-leader in the coming years 🚀

We are specialists in customer experience (CX) with a focus on omni-channel customer engagement platform (the category is called ‘CCaaS’ or ‘Contact Centre as a Service’) with the flexibility and scalability to support local enterprises and global corporations, manage their customer interactions and support their busy teams.

We work hard and we play hard, making sure we constantly evolve to stay ahead of the curve. We have an annual kick-off party to celebrate our successes and plan for the year ahead and pride ourselves on being inventive, dependable, adaptive and empowered. We value open communication and honesty to confidently deliver the best service and experience to our customers.

Why we’re proud

  • 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
  • Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
  • Best Practices Company of the Year 2023
  • Glassdoor rating of 4.4
  • 2023 customer NPS score of 37
  • Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa!
  • We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

  • €50m revenue in FY 2023
  • 20% average year-on-year revenue growth
  • Currently ~240 employees
  • Used by more than 1100 businesses across 40 countries
  • Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly

What you'll do 🏡💻

This person will be responsible for developing, organizing, and executing automation quality assurance test plans and test cases in accordance with the development process for new software products. They will participate in Team meetings and work closely with Developers and Product Owner to understand the functionality improvements that need to be delivered, through testing.

The role sits within our WFM product development team. You will be working as the sole Automation QA for 5 developers, plus the Development Manager. We are looking for someone to come in and write automated test cases from scratch, collaborating with a team split across the UK, Bulgaria and Australia!

Key responsibilities:

  • You will work closely with the development team and business to understand the product requirements. Participation in all team meetings.
  • You will analyse the requirements and build test plans accordingly.
  • You will be responsible for the functional testing and feedback of the features in the product.
  • You will be responsible for building automated product testing during the development and the release stages of new software.
  • You will write the automated QA tests.
  • You’ll be working with Jira, TestRail + Postman for API testing.
  • Analyse and report on the overall status of the product’s progress.

You should have 💪

  • Experience as an Automation Quality Assurance Engineer
  • Backend and API testing experience
  • SQL Scripting / Server knowledge
  • Knowledge and understanding of software development lifecycle
  • Strong analytical skills, creative and critical thinking ability and problem-solving skills
  • Familiarity with relevant quality assurance industry standard best practices and methodologies
  • Excellent communication skills
  • Fluent English

The nice to haves ➕➕➕

  • Bachelor’s or higher degree (or qualified through experience)
  • Frontend/UI testing experience
  • Docker (or similar Virtual Machine container) experience
  • Selenium
  • T-SQL is ideal
  • Jira
  • TestRail
  • Postman
  • C#, Java or similar coding languages would be beneficial

The location

This role is based in our Bulgarian office within the NV Tower, 1756 Sofia. We work on a hybrid model, usually with 2 days/week in the office, the rest working from home.

What’s In it for You? 💰

  • Competitive salary
  • Flexible, hybrid approach to working; split your time between the office and home
  • You get to be part of a fun, driven and supportive team
  • Gift on your birthday
  • Annual Summer and Christmas parties
  • Excellent development opportunities and a great company culture

Puzzel Values

Equality and Diversity 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

  • Our Global Leadership Team (C-suite) has shifted from 100% male to 60 male: 40 female in the past 12 months.
  • We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
  • We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
  • By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website.

Company benefits

Co-working space allowance
Enhanced WFH tools
Flexible working week
Mental health platform access
Dental coverage
Health insurance
Work from home allowance
Enhanced sick days
Adoption leave
Enhanced sick pay
Compassionate leave
Optional unpaid leave
Enhanced maternity leave
Enhanced paternity leave
Shared parental leave
Life assurance
Salary sacrifice
Matched pension contribution
Annual pay rises
Teambuilding holidays
Lunch and learns
Company wide holidays/offsites
Employee assistance programme
Dog friendly co-working space
Open to part time work for some roles
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can find the perfect balance of life and work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel quite excited about the company mission
Employees are very happy with their salaries and feel that it is well above the market average

Working at Puzzel

Company employees


Gender diversity (male:female)


Office locations

London (Bank), Copenhagen, Stockholm, Malmö, Uppsala, Arendal, Oslo (HQ)

Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Professional Services

Professional Services

Industry awards 2023

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