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Automation QA - WFM
Remote-first â once per month in the office
Fully flexible hours
Dog friendly
Job Description
Automation QA Engineer
Sofia, Bulgaria
Puzzel: The Low-Down đ
Puzzel is a fast-growing B2B SaaS company. With 25 yearsâ experience since our foundation in Norway, weâre already #1 in the Nordics, expanding rapidly in the UK and launching into the Netherlands and Finland, but our ambition is to become the clear European market-leader in the coming years đ
We are specialists in customer experience (CX) with a focus on omni-channel customer engagement platform (the category is called âCCaaSâ or âContact Centre as a Serviceâ) with the flexibility and scalability to support local enterprises and global corporations, manage their customer interactions and support their busy teams.
We work hard and we play hard, making sure we constantly evolve to stay ahead of the curve. We have an annual kick-off party to celebrate our successes and plan for the year ahead and pride ourselves on being inventive, dependable, adaptive and empowered. We value open communication and honesty to confidently deliver the best service and experience to our customers.
Why weâre proud
- 2024 CX Awards Winner, âBest Mid-Market Contact Center Platformâ
- Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
- Best Practices Company of the Year 2023
- Glassdoor rating of 4.4
- 2023 customer NPS score of 37
- Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa!
- We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness
Key Data Points
- âŹ50m revenue in FY 2023
- 20% average year-on-year revenue growth
- Currently ~240 employees
- Used by more than 1100 businesses across 40 countries
- Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly
What you'll do đĄđ»
This person will be responsible for developing, organizing, and executing automation quality assurance test plans and test cases in accordance with the development process for new software products. They will participate in Team meetings and work closely with Developers and Product Owner to understand the functionality improvements that need to be delivered, through testing.
The role sits within our WFM product development team. You will be working as the sole Automation QA for 5 developers, plus the Development Manager. We are looking for someone to come in and write automated test cases from scratch, collaborating with a team split across the UK, Bulgaria and Australia!
Key responsibilities:
- You will work closely with the development team and business to understand the product requirements. Participation in all team meetings.
- You will analyse the requirements and build test plans accordingly.
- You will be responsible for the functional testing and feedback of the features in the product.
- You will be responsible for building automated product testing during the development and the release stages of new software.
- You will write the automated QA tests.
- Youâll be working with Jira, TestRail + Postman for API testing.
- Analyse and report on the overall status of the productâs progress.
You should have đȘ
- Experience as an Automation Quality Assurance Engineer
- Backend and API testing experience
- SQL Scripting / Server knowledge
- Knowledge and understanding of software development lifecycle
- Strong analytical skills, creative and critical thinking ability and problem-solving skills
- Familiarity with relevant quality assurance industry standard best practices and methodologies
- Excellent communication skills
- Fluent English
The nice to haves âââ
- Bachelorâs or higher degree (or qualified through experience)
- Frontend/UI testing experience
- Docker (or similar Virtual Machine container) experience
- Selenium
- T-SQL is ideal
- Jira
- TestRail
- Postman
- C#, Java or similar coding languages would be beneficial
The location
This role is based in our Bulgarian office within the NV Tower, 1756 Sofia. We work on a hybrid model, usually with 2 days/week in the office, the rest working from home.
Whatâs In it for You? đ°
- Competitive salary
- Flexible, hybrid approach to working; split your time between the office and home
- You get to be part of a fun, driven and supportive team
- Gift on your birthday
- Annual Summer and Christmas parties
- Excellent development opportunities and a great company culture
Puzzel Values
Equality and Diversity đ
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.
Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved â for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), itâs far from ideal. So, what are we doing to improve this?
- Our Global Leadership Team (C-suite) has shifted from 100% male to 60 male: 40 female in the past 12 months.
- We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
- We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
- By raising awareness and transparency, we are hoping to further attract a diverse workforce.
We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.
One Last Thing âđ»
Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.
Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.
By applying you accept the terms of our Privacy Notice which can be found on our website.
Company benefits
Additional employee ratings
(these do not contribute to the FlexScoreÂź)
Working at Puzzel
Company employees
Gender diversity (male:female)
Office locations
Hiring Countries
Bulgaria
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/BG.png)
Denmark
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/DK.png)
Netherlands
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/NL.png)
Norway
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/NO.png)
Sweden
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/SE.png)
United Kingdom
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/GB.png)
Awards & Achievements
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