Site Reliability Engineer

Job Description

What do we do?

Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

The Role:

As a Site Reliability Engineer, you’ll be helping to drive our product and engineering department forward, ensuring reliability on different parts of the Paddle platform and helping our Engineers to work better and more efficiently.

Paddle SRE team’s role is “Everything SRE”, with a focus on infrastructure, reliability standards, and practices. SRE team is part of the Platform function. By following this model:

• It’s easy to spot patterns and draw similarities between services and projects.

• We act as a glue between disparate product teams, creating solutions out of distinct pieces of software.

• Enable product engineers to use DevOps practices to maintain user-facing products without divergence in practice across the business.

• Define production standards as code and work to smooth out any sharp edges to greatly simplify things for the product engineers running their services.

You are empowered to use the right tech for the job. You’ll have the freedom to input into what technology and tooling are used and educate the rest of your colleagues accordingly.

As an SRE, we want you to be a driving force of improving and automating how our Product teams develop software at all stages of its lifecycle, which we strive to achieve with strong collaboration and communication with our engineers.

Tech Stack

• Go for our new services

• PHP/Laravel and Python/Django for our classic system

• Docker in production and local development

• AWS ECS Fargate and AWS EKS for our runtime

• AWS SQS for our asynchronous message queues

• AWS Eventbridge for our event bus

• Aurora MySQL and PostgreSQL for persistent data storage

• Redis for key/value store

• Terraform for resource management

• Cloudflare for our firewall and DNS server

What you'll do:

• Be on the on-call rotation to respond to incidents

• Handle production incidents, author blameless postmortems and enrich operational playbooks and runbooks

• Create, maintain and test our system disaster recovery process/

• Monitoring, alerting and SLO tracking.

• Developing tools to maximise engineering efficiency such as automating the deployment infrastructure.

• Be an advocate of the GitOps methodology

• Collaborate and enable engineers to do their jobs more efficiently

• Seek out processes that can be improved with automation and have internal Developer Experience as main driver.

We'd love to hear from you if you:

• Have AWS experience, we use ECS/Fargate, EKS, EC2, Aurora RDS, S3 and Eventibridge excessively

• Knowledge of platform and ops concepts such as networking and Linux administration

• Experience working with microservices and distributed systems at scale

• Experience with monitoring tools: we use Opentelemetry, Grafana, ELK, Pingdom and PagerDuty.

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Exceptional Together

Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months of paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.