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Paddle • UK - Remote

Site Reliability Engineer

Employment type:  Full time

Remote-first

Fully flexible hours

Apply now

Job Description

What do we do?

Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

The Role:

As a Site Reliability Engineer, you’ll be helping to drive our product and engineering department forward, ensuring reliability on different parts of the Paddle platform and helping our Engineers to work better and more efficiently.

Paddle SRE team’s role is “Everything SRE”, with a focus on infrastructure, reliability standards, and practices. SRE team is part of the Platform function. By following this model:

  • It’s easy to spot patterns and draw similarities between services and projects.

  • We act as a glue between disparate product teams, creating solutions out of distinct pieces of software.

  • Enable product engineers to use DevOps practices to maintain user-facing products without divergence in practice across the business.

  • Define production standards as code and work to smooth out any sharp edges to greatly simplify things for the product engineers running their services.

You are empowered to use the right tech for the job. You’ll have the freedom to input into what technology and tooling are used and educate the rest of your colleagues accordingly.

As an SRE, we want you to be a driving force of improving and automating how our Product teams develop software at all stages of its lifecycle, which we strive to achieve with strong collaboration and communication with our engineers.

Tech Stack

  • Docker in production and local development

  • AWS ECS Fargate and AWS EKS for our runtime

  • AWS SQS for our asynchronous message queues

  • AWS Eventbridge for our event bus

  • Go for our new services

  • Aurora MySQL and PostgreSQL for persistent data storage

  • Redis for key/value store

  • Terraform for resource management

  • Cloudflare for our firewall and DNS server

What you'll do:

  • Handle production incidents, author blameless postmortems and enrich operational playbooks and runbooks

  • Create, maintain and test our system disaster recovery process

  • Monitoring, alerting and SLO tracking.

  • Developing tools to maximise engineering efficiency such as automating the deployment infrastructure.

  • Be an advocate of the GitOps methodology

  • Collaborate and enable engineers to do their jobs more efficiently

  • Seek out processes that can be improved with automation and have internal Developer Experience as main driver.

We'd love to hear from you if you:

  • Have AWS experience, we use ECS/Fargate, EKS, EC2, Aurora RDS, S3 and Eventibridge excessively

  • Knowledge of platform and ops concepts such as networking and Linux administration

  • Experience working with microservices and distributed systems at scale

  • Experience with monitoring tools: we use Opentelemetry, Grafana, ELK, Pingdom and PagerDuty.

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.


Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Exceptional Together

Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months of paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Company benefits

Open to part-time employees
Enhanced maternity leave
Enhanced paternity leave
Work from anywhere scheme
Unlimited annual leave
Work from home allowance
L&D budget
Mental Health Support
Office disability facilities
Faith and meditation space
Location
96%
Employees are very happy with their working location freedom
Hours
96%
Employees are very happy with the flexibility in the hours they work
Benefits
75%
Employees are largely happy with the benefits their company offers
Work-life balance
84%
Employees feel that they can find the perfect balance of life and work
Role modelling
92%
Employees feel that flexible working is part of the culture
Autonomy
93%
Employees feel they have complete autonomy over getting their work done

Working at Paddle

Company employees

320+

Gender diversity (male:female)

60:40

Office locations

London, NYC, Boston, Salt Lake City and Argentina

Funding levels

$293.3m

Hiring Countries

Argentina

Netherlands

United Kingdom

United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023
1st – Medium companies

1st – Medium companies

Flexa100 2023
Saas & Dev Software

Saas & Dev Software

Industry awards 2022

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