Lead complex automation investigations and improve the reliability of live services
Build senior technical expertise while coaching analysts and shaping automation best practice
Hybrid working with travel to Stratford Upon Avon Head Office when needed
As a Live Service Senior Automation Developer at NFU Mutual, you’ll provide senior technical development expertise within our Live Service team. You’ll help ensure automations moving into live service are reliable, supportable and built to agreed standards.
You’ll build and support UiPath automations, review logs and resolve complex technical issues. Acting as a technical escalation point, you’ll lead investigations and root cause analysis, support major incident responses and work closely with development and infrastructure colleagues to deliver sustainable solutions.
You’ll assess automation improvements, develop and test resilient processes, support controlled production deployments and identify opportunities to improve performance. You’ll also help maintain consistent development practices and documentation, while coaching and mentoring Live Service Analysts to strengthen technical capability across the team. As well as this you will support the live service lead for performance reviews.
The role can be based from our York, Bristol, Glasgow or Stratford Upon Avon office locations. This is a hybrid role with travel to our Stratford Upon Avon Head Office when needed.
You bring a structured approach to planning, prioritisation and time management, enabling you to balance competing demands and deliver to agreed standards. You use strong problem solving skills and a continuous improvement mindset to understand technical challenges and identify practical, sustainable solutions. A collaborative team member, you build effective stakeholder relationships, communicate clearly and share your expertise to help colleagues succeed and also support with coaching and mentoring.
To join NFU Mutual, you’ll also bring
Strong technical experience with UiPath robotic process automation and robotics software
Knowledge and experience of automating processes within internal systems
Knowledge of general insurance principles
Experience of developing, testing, supporting and improving reliable automations
Experience of Agile methods is desirable
Automation Developer Associate Training and Automation Developer Professional Training and experience of using the tool in a professional environment - Essential
Internally the role is known as a Live Service Senior Automation Developer
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
Salary - £45,000 - £53,000 – depending on experience
Annual bonus (up to 17.5% of salary)
Contributory pension scheme, up to 20%, including your 8% contribution
25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
A Family Friendly policy that helps you balance your work and family responsibilities
Access to savings at High Street brands, travel and supermarkets
£20 contribution to a monthly gym membership – subject to T&Cs
Health and wellbeing plan - cashback for dentist, opticians, physio and more
Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
Employee Volunteering - volunteer in the community for one day each year
Mentoring opportunities to help you grow your career
Unlimited access to Refer a Friend £500 bonus scheme
Life Assurance cover of 4 x salary
Employee discounts of 15% on a range of NFU Mutual insurance policies.
Salary sacrifice employee car scheme - subject to eligibility
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
