Digital User Experience Manager
Lead NFU Mutual’s digital user experience strategy and shape experiences across a growing digital estate
Influence digital strategy and investment while leading specialist user experience capability
Hybrid 80% homeworking and 20% from Tiddington Head Office, just outside Stratford Upon Avon
About the role
As Digital User Experience Manager at NFU Mutual, you’ll lead and shape our digital user experience strategy, turning customer needs, business priorities and technology opportunities into intuitive, accessible and consistent experiences. Your remit spans our website, online account, self service and transactional journeys, digital communications and future digital capabilities.
This is a digital experience leadership role within our Digital team. You’ll set the digital experience vision and roadmap, own the digital design system and accessibility governance, and lead how we measure and optimise the digital customer experience. You’ll use customer insight, feedback, analytics, experimentation and user testing to improve experiences and support evidence based decisions.
You’ll work closely with colleagues across Customer Experience, Marketing, Distribution and Technology to connect digital journeys with the personal service customers receive through other channels. You’ll also lead and develop specialist user experience capability, manage suppliers and budgets, and help NFU Mutual build sustainable in house expertise as our digital ambitions continue to grow.
This is a full time role based at our Tiddington Head Office, just outside Stratford Upon Avon, with 80% homeworking.
About you
You’re an innovative digital leader with strong customer focus and the ability to bring people with you through change. You build effective stakeholder relationships, influence senior colleagues and turn complex priorities into clear direction, while keeping customer outcomes at the heart of decisions.
To join our team, you’ll also bring
Proven experience leading digital user experience strategy, design and optimisation in complex, regulated environments
Expert knowledge of user centred design principles, methodologies and digital best practice
Expert Figma capability, including creating and managing enterprise design systems, component libraries and prototypes
Experience designing web and mobile journeys and producing journey maps, information architecture, wireframes and interactive prototypes
Experience using customer feedback, behavioural analytics, usability testing and research to monitor and improve self service, assisted and adviser led digital journeys
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
Salary – up to £70,000 depending on experience
Annual bonus (up to 25% of salary)
Contributory pension scheme, up to 20%, including your 8% contribution
28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
A Family Friendly policy that helps you balance your work and family responsibilities
Private medical insurance + options to add family members
Access to savings at High Street brands, travel and supermarkets
£20 contribution to a monthly gym membership – subject to T&Cs
Health and wellbeing plan - cashback for dentist, opticians, physio and more
Employee Volunteering - volunteer in the community for one day each year
Mentoring opportunities to help you grow your career
Unlimited access to Refer a Friend £500 bonus scheme
Life Assurance cover of 4 x salary
Employee discounts of 15% on a range of NFU Mutual insurance policies.
Salary sacrifice employee car scheme - subject to eligibility
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
