Multiverse • London

Instructional Designer & Facilitator Lead - Commercial

Employment type:  Full time

3–4 days/week at home

A little flex time

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Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,000 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 12,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

Our Coach Enablement team plays a crucial role in bridging our Learning Team's innovative learning products with our coaching team's direct interaction with apprentices. We empower our coaches to deliver top-tier learning experiences by developing cutting-edge tools, training, and resources. Our aspirational vision to continue evolving highly engaging, tech-enabled solutions at scale is at the core of our approach.

The Instructional Enablement Lead will build training for coaches to develop excellent instructional delivery skills. You’ll be working closely with leaders and stakeholders in the Coach Enablement Team and the Delivery Team to assess needs across our global coaching team, and build scalable, rigorous training to ensure consistent, excellent coach quality. This will include and develop our use of advanced platforms such as Learning Management Systems (LMS), authoring tools like Articulate for learning design, and integrating AI-powered tools to enhance the learning process.

Specifically, you will...

  • Use data and input to prioritize the design and build of training modules

  • Design and build training modules for significant events in a coach’s journey, such as 1:1 coaching sessions, Large Scale Delivery or Progress Reviews. Training models will include live, async and hybrid formats.

  • Design and build training modules for core coach competencies, such as stakeholder engagement, commercial awareness, or data-driven decision-making

  • Build pre-assessments, post-assessments, and rubrics, and monitor data to inform planning

  • Invest and enable Program Leads to use the training modules with their coaches effectively

  • Partner with cross-functional stakeholders and SMEs to iterate on training modules

About You

  • 5+ years of proven impact in either commercial Learning and Development or Educational Instructional Leadership in a high-performing environment. Experience with both a bonus.

  • Experience building highly engaging tech-enabled training at scale, including but not limited to the use of an LMS, learning design platforms such as Articulate, and AI tools

  • You’re superb at designing rigorous and engaging content but can also facilitate it to an exceptional standard using a variety of tech-enabled and AI tools.

  • You’re an effective and persuasive communicator with a keen eye for detail, and can confidently navigate difficult conversations with peers and senior stakeholders with both clarity and warmth

  • You’ve got a strong operational skillset, and are highly effective at managing and reporting against priorities in an ambiguous, rapidly changing environment, in collaboration with a cross-functional and distributed team

  • You are passionate about social and economic mobility and the goal of ensuring that all people, regardless of background, have access to the best opportunities.


  • Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days

  • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all-in-one mental health support

  • Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

  • Team fun - weekly socials, company-wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.


All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

Company benefits

Health insurance – cover provided by Bupa
Work from anywhere scheme – work for up to 45 days/year abroad
27 days annual leave + bank holidays
Gym membership
Enhanced sick pay
Volunteer days – 2 days/year
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Pregnancy loss leave
Company shutdown periods
Mental health days
Cycle to work scheme
Faith rooms
Meditation space
Fully stocked snack cupboard
Life insurance
Salary sacrifice
Share options
Lunch and learns
Employee discounts
M-powered days - Company wide wellbeing days where the whole company shuts down once per quarter.
Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Multiverse

Company employees


Gender diversity (male:female)


Office locations

London, New York & Remote

Funding levels


Hiring Countries

United Kingdom
United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
EdTech & Education

EdTech & Education

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023

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