Commercial Manager

Job Description

The Commercial Revenue and Commercial Trading teams will drive the highest priority actions across the end-to-end customer lifecycle to deliver profit & loss growth in specific customer battlegrounds and segments. In this new way of working responsibilities can vary from acquisition activity, engagement campaigns to drive NPS, through to cross sell and retention activity to drive overall value of household.

The purpose of this role is to drive the consumer profit & loss by developing, testing and scaling a new generation of Mobile and Fixed commercial and customer centric offerings. These will improve conversions and customer acceptance, ultimately generating customer lifetime value. The role will take advantage of advanced analytics, digital interfaces and our evolving propositions and capabilities.

As a Commercial Squad Member you will be an instrumental part of the commercial squad with core objective of being faster, more flexible, and more adaptable to ultimately be more responsive to change

Key Responsibilities

• Contribute to our commercial strategy and establish goals and achievements. Take ownership of decision-making to ensure we meet our budgeted profit and loss objectives.
• Build clear commercial strategies and quarterly plans to underpin our commercial and financial objectives. Empowerment to take decisions that will enable this.
• Enable delivery of in quarter trading initiatives through the creation of quarterly plans and commercial framework to empower to trading squads to operate with autonomy.
• Develop commercial strategies to expand market share and improve commercial performance within target customer segments (new and existing customers).
• Utilise and interpret all relevant data including customer, market data and performance to help drive the our strategy with underpinned plans that drive performance
• Develop pricing frameworks for customer segments within the strategic framework to achieve our overall objectives.
• Design customer life cycle strategies and deliver campaigns that drive the end to end customer lifecycle from welcome to retain journeys

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you will have the following experience;

• Experience across customer lifecycle (acquisition, early life, in life, retention) management strategies
• Collaboration, influencing, and leadership skills with collaborators, customers, partners, and team members.
• Strong competence in business and a focus on achieving results
• Strong delivery skills ensuring action plans are delivered on time and effectively

The other stuff we are looking for

We'd also love you to bring;

• Capacity to immerse yourself into the granular detail of the project
• Communicating via different mediums to suit audience and objectives with a focus on slide decks/Powerpoint

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include an initial screening call with the recruiter followed by an online psychometric assessment and a formal interview with the hiring manager.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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