IT Services Engineer

Job Description

Location: Brighton (Hybrid working)

About Motorway:

Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 500 people across our London and Brighton offices.

About the role:

We are seeking an ambitious IT Services Engineer to join our team in Brighton. You will be working within our IT Services team, alongside our other engineers to deliver exceptional service to our Motorway colleagues based across multiple office locations. This is an exciting opportunity to work in a modern cloud-first environment, gaining exposure to industry leading tools and technologies.

Responsibilities:

• Providing fantastic IT service to our (internal) customers.
• Delivering great communication, keeping the team updated, and making people feel looked after.
• Getting stuck into troubleshooting, resolving issues and ensuring people have the equipment and knowledge they need to do their jobs.
• Making use of your passion for IT & technology to suggest and implement improvements to make all our lives better.
• Using your knowledge, experience and common sense to prioritise and juggle a demanding workload of business as usual issues and essential project work.
• Making time to explore, learn and develop your skills and experience.

The first 12 months:

• Learn the Motorway systems and services.
• Become familiar with common issues, and their resolutions.
• Understand the key services, dependencies and risks affecting the business.
• Build a trust-based relationship with your colleagues and customers.

Requirements

• Fantastic customer service skills.
• Great communication skills.
• A can-do attitude, and resilience.
• A passion for IT & technology.
• Ability to work independently but also a great team player.

Benefits

• BUPA health insurance
• Discounted dental through BUPA
• Discounted gym membership through BUPA
• On-Hand volunteering membership + volunteering day
• Pension scheme
• Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount
• Enhanced maternity/paternity leave
• Cycle to work scheme
• A fun working environment with regular social events
• The chance to join a rapidly growing company that cares first and foremost about its people
• Fast career progression and the ability to develop your own skills and experience quickly