As a Credit & Collections Analyst Manager at Mondelēz International, you will oversee bill-to-cash management, credit risk assessments, cash collections, and dispute resolution. This full-time role is based in Birmingham, United Kingdom.
Requirements
Experience in an order-to-cash environment, credit control, and customer-facing roles.
Experience working in a fast-moving consumer goods (FMCG) or consumer packaged goods (CPG) company.
High-level SAP competence and proficiency in Microsoft Office applications.
Strong numerical, analytical, and problem-solving skills.
No specific degree or minimum years of experience stated.
Skills & Responsibilities
SAP: Utilize high-level system competence to manage order-to-cash, credit risk, and accounts receivables activities.
Analytical Skills: Apply strong numerical and logical reasoning to resolve complex escalated queries and pricing disputes.
Customer-Facing Skills: Visit customer premises to discuss and recover invalid debt and chair governance meetings with senior stakeholders.
Problem-Solving Skills: Take ownership of deductions and work collaboratively with sales to reduce future occurrences.
Potential transition routes: People from credit control or accounts receivable roles may bring relevant financial and collections skills, alongside meeting important analytical and stakeholder management requirements.
Job description
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will work in bill-to-cash management and handle customer service finance operations including credit management (assessments, credit risk and limits, order hold/release), cash collections/accounts receivables activity. This includes strategies and prioritization, and management of disputes/deductions and trade claims/invoices processing as part of the trade funds management process. You will work closely with the Business Process Owner partner and cross-functionally with sales, finance, internal controls and other CS&L sub-functions.
How you will contribute
You will:
Resolve complex queries that have been escalated for a portfolio of customers
Coordinate and chair the governance meeting with senior stakeholders
Go to customer premises to discuss and recover invalid debt with senior stakeholders in the customer’s organizations
Take ownership for deductions and work with sales and other stakeholders to reduce opportunities for customers to make deductions
Collaborate with sales and other functions to manage and quickly resolve pricing disputes. Provide guidance to the shared services team and reporting of inflow and outflow
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Good numerical, analytical and logical reasoning skills
Hands-on experience in Microsoft office applications
High-level SAP competence
Experience in a fast-moving consumer goods or consumer packaged goods company
Experience in a customer-facing role
Experience in order-to-cash environment
Credit control experience
Strong analytical and problem solving skills
More about this role
Work schedule: 100%



The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.
No Relocation support available
Business Unit Summary
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such asOreo**,** belVita**,** LUandRitzbiscuits;Cadbury Dairy Milk**,** Green & Blacks**,** MilkaandTobleronechocolate;PhiladelphiaandDairyleacheese; andMaynards Bassetts**,** TreborandTridentgums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
