Microsoft UK • Reading, United Kingdom

Technical Support Engineer Endpoint Protection

Employment type:  Full time

3 days/week at home

Fully flexible hours

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Job Description


As a Technical Support Engineer with focus on Endpoint Protection, you will enable customers to face new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond


  • Taking ownership of customer technical issues, troubleshooting them effectively, and ensuring timely resolution.
  • Identifying cases that require escalation and liaising with relevant teams for resolution.
  • Creating and maintaining incident management requests and contributing to case deflection initiatives and automation efforts.
  • Providing technical coaching, mentoring, and knowledge sharing to peers.
  • Driving technical collaboration and engagement across teams and departments.
  • Leading or participating in building communities with peer delivery roles.


Required Qualifications

  • A Technical Degree or equivalent practical experience in areas such as network security engineering, systems administration security, customer-facing support, or cloud administration.
  • Experience with deploying, administering and / or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions.
  • Or Network Security Engineering or consulting, and/or Systems Administration security. This should include experience with endpoint security, server security and threat analytics.
  • Experience in Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.
  • Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
  • Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
  • Fluency in both written and verbal English & Spanish languages is required.

Preferred Qualifications

  • Linux and/or Mac administration in an enterprise environment.
  • IT industry certifications such as Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Company benefits

Wellbeing allowance
Health insurance
Dental coverage
Gym membership
Mental health platform access
Buy or sell annual leave
Shared parental leave
Matched pension contribution
Charity donation scheme
Employee assistance programme
Employee discounts
Volunteer days
Fertility treatment leave
Open to compressed hours
Open to job sharing
Fertility benefits
Enhanced sick pay
Enhanced sick days
Compassionate leave
Travel insurance
20 days annual leave + bank holidays
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Childcare credits
Carer’s leave
Cycle to work scheme
Faith rooms
Annual bonus
Annual pay rises
Company car
Open to part-time employees
Pregnancy loss leave
Life insurance
Equity packages
Financial coaching
Relocation packages
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel that they can mostly manage how they get their own work done

Working at Microsoft UK

Company employees

Globally: 220,000

Gender diversity (male:female)


Office locations

London, Reading, Cambridge, Romsey, Manchester, Edinburgh

Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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