Network Security Technical Specialist

Job Description

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

Purpose of the Role

Our team is customer focused and we can be working on single or multiple projects at the same time. We believe in “Technical Excellence in Engineering” and we deliver world class solutions for our customers by recruiting and training the best to be part of our large multi-disciplined engineering practice.

Your Accountabilities

Perform the Customer facing role for security operational teams having knowledge & experience on security product and support on IT Security based services to a specified group of external global/corporate customers

Form an integral part of 24x7 rota to provide security in-life support

Provide a high level of technical support to our customers

Triage, Review, and implement standard security specific changes in line with Customer security policies and change control processes

Own complex customer issues and see them through to resolution

Take the initiative and advise our customers on how automation can enhance the stability and security of their solution

Collaborate and share knowledge with other Engineers and Administrators on the support floor

Delivers service levels at a competitive cost point, accountable the technical and operational management budget and for the agreed financial metrics

Ensure compliance to all legal, regulatory and security requirements

Hold accountability for delivering cost transformation goals through process efficiencies, self-service, and automation

Ensure that operational and technical teams are appropriately resourced to meet demand, contractual terms and deliver great customer service.

Key Skills

Minimum 8 years of experience into Network technology such as configuring, maintaining, troubleshooting, and securing network infrastructure, devices, and services.
Sound knowledge of Security Products like Cisco, Palo Alto, F5 and Check Point.
Have broad knowledge of risks in Security Industry best practice.
Possess a strong familiarity with key ITIL principles.
Have strong problem-solving skills and adopt a logical approach.
Possess excellent written and verbal communication skills in English.
Have experience collaborating with multiple upstream and downstream teams to ensure seamless service delivery to our customers.
Have a successful track record of managing & transforming service desks.
Have good knowledge of NGFW, UTM, automation, networking concepts.
Team Management experience will be an added advantage.

Have expert knowledge of NGFW, UTM, automation, networking concepts and devices

Have experience of multiple security vendors (e.g. Palo Alto, F5, Cisco, Cisco FTD and Checkpoint) and/or hold relevant certifications

Minimum experience of 8+ years

Have good knowledge of routing protocols, security concepts and public cloud platforms

Be knowledgeable in the application of current and emerging network software and hardware technology and protocols

Have broad knowledge of risks in Security market and industry best practice

Have broad technical understanding of diagnostic utilities, the service catalogue and BT Global solutions, networks, applications, and technologies

Possess a strong familiarity with key ITIL principles

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience. ​

In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.