Senior Delivery Lead Manager (FTC)

Job Description

What you'll bring to the team

As a Senior Delivery Manager, you’ll play a pivotal role in our Digital and Data Transformation programme, leading complex, high-impact initiatives that shape our end-to-end guest journey.

You’ll oversee multiple delivery workstreams, manage vendor partnerships, and drive delivery excellence across cross-functional teams. Reporting to the Head of Delivery, you’ll ensure projects are delivered to the highest standards, on time, within scope, and aligned with strategic priorities.

This is an opportunity to make a tangible impact on how our guests experience our brand, while helping to shape the future of our digital capabilities.

Key Responsibilities:

• Lead multiple complex digital delivery workstreams, ensuring strategic alignment and measurable outcomes.
• Oversee planning, execution, and delivery across internal teams and external vendors.
• Establish and embed best practices, delivery governance, and performance metrics.
• Build and maintain senior stakeholder relationships across the business.
• Drive continuous improvement and innovation in delivery approaches.
• Mentor and develop delivery managers, fostering a culture of high performance and collaboration.
• Champion agile ways of working across teams.#

Please note this is a fixed term role ending in Jan 2027.

Qualifications & Experience

• Extensive experience leading large-scale digital transformation programmes.
• Deep understanding of agile delivery methodologies and scaling frameworks.
• Strong experience managing multi-vendor environments and delivery teams.
• Proven ability to navigate complex stakeholder landscapes and drive alignment.
• Excellent communication, problem-solving, and leadership skills.
• A process-driven mindset with a passion for operational excellence.
• Relevant certifications (e.g. Agile, Scrum, PMP) are an advantage.
• Bachelor's degree or equivalent experience

Benefits

• A competitive annual salary
• 33 days holiday (including bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

Pay Range

Competitive