Join Chessington World of Adventures Resort as a Hotel Front Office Host on a fixed-term contract until 1st July 2027. Work in Surrey on a part-time seasonal basis with early and late shifts, earning GBP £8.50 to £12.71 per hour, and deliver memorable experiences to guests.
Requirements
No degree is required.
No minimum years of experience are stated.
Must have a friendly and approachable attitude, exceptional customer service, and the ability to work in a fast-paced team environment.
Skills & Responsibilities
Customer service: Deliver exceptional guest experiences by managing check-ins, check-outs, and handling guest feedback promptly.
Communication & coordination: Liaise closely with Housekeeping, Leisure, and F&B teams regarding room allocations, reservations, and special requirements.
Administrative skills: Process payments securely and manage incoming calls and room reservations efficiently.
Emergency response: Play an active role in responding to emergencies such as fires, medical situations, and system failures.
Potential transition routes: People from retail or customer service roles may bring strong communication skills and a customer-first attitude, alongside meeting the friendly and approachable requirements of this job.
Job description
What you'll bring to the team
Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE
Fixed End Date/Seasonal Hours: Fixed term contract to 1st July 2027
Advert closing date: 31st January 2026
COME & JOIN BRITAINS WILDEST ADVENTURE!
Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want YOU to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park.
Here at Chessington World of Adventures we are gearing up for our 2027 Season, and we are looking for Hotel Front Office Hosts to join the team!
This role involves working a variety of shift patterns.
Early shift pattern: 7:00am to 3:00pm
Late shift pattern: 14.30pm to 10.00pm
Day to day this role will include:
Manage guest check-ins and check-outs efficiently and professionally
Ensure luggage is stored correctly and securely
Maintain the highest service standards by completing daily and weekly checklists in full
Liaise closely with Housekeeping, Leisure, and Food & Beverage teams regarding room allocations, room status, special requirements, swim bookings, and breakfast and evening reservations
Handle guest feedback and resolve minor issues promptly and effectively
Provide accurate and comprehensive information about the hotel and resort to guests
Maintain and continuously improve the overall guest experience
Process all payments in accordance with established hotel procedures
Offer information and assistance to guests and visitors, including Personal Emergency Evacuation Plans (PEEPs)
Handle guest room reservations, amendments, cancellations, and enquiries in a prompt, courteous, and efficient manner
Manage all incoming calls professionally and efficiently
Play an active role in responding to emergencies, including fire, medical situations, and power or system failures
Maintain strict confidentiality of all guest information
Demonstrate strong multitasking and prioritisation skills to meet departmental deadlines
Don’t miss out on the opportunity to be part of one of the UK’s most exciting attractions. Apply now to join our Team and make every day an adventure!
Qualifications & Experience
Qualifications & Experience
We need you to come with is the right positive attitude, enjoy working as part of a team, in a fast-paced environment, and be able to deliver jaw dropping fun to our Guests!
Friendly and approachable
Exceptional customer service
Enthusiastic about creating memorable experiences for our guests
Integrity with handling guests property
Benefits
Benefits
A competitive hourly rate
Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
25% discount in our on-site retail shops and restaurants
40% discount on Lego
Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
