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Working at TUI Group

  • Founded
    September 1923
  • Company employees
    66,845 globally
  • Gender diversity (m:f)
    43:57

Hiring in

  • Global

Office locations

Join TUI MAGIC LIFE as a Guest Service on a full-time seasonal basis (April to November or November to April) in an international club environment. You will be the friendly face welcoming guests, handling inquiries, and ensuring unforgettable holiday moments with flights, accommodation, and full board provided.

Requirements

  • EU passport or EU working permit required.
  • Availability for a full season (April until November or November until April).
  • Experience in hospitality or fundamental knowledge in an assisting role.
  • Fluent English and German; conversational French; additional languages are a plus.
  • Strong communication, organizational skills, and a diplomatic, friendly attitude.

Skills & Responsibilities

  • Communication skills: Serve as the primary point of contact for guest questions, wishes, and complaints, delivering exceptional customer service.
  • Attention to detail: Walk club facilities regularly to maintain quality and safety standards while preventing future issues.
  • Social engagement: Interact closely with guests, learn their names, and build rapport to enhance their holiday experience.
  • Organizational talent: Manage guest interactions and follow up diligently on requests from check-in to check-out.
  • Potential transition routes: People from customer service, retail, or cabin crew roles may bring strong interpersonal and communication skills, alongside meeting the language and availability requirements.

Job description

You are the friendly face and helping hand that welcomes guests. From check-in to check-out, you create unforgettable holiday moments.

Your Tasks:

  • being the first point of contact for guests in case of questions, wishes and complaints
  • always being attentive when walking the club facilities to improve them and avoid future
  • staying in contact with the guests, socialize & know their names
  • taking responsibility for the quality and safety of the club grounds

What you should bring:

  • EU passport / EU working permit
  • being available for a full season (April until November or November until April)
  • experience in hospitality or fundamental knowledge in an assisting role​
  • foreign language skills: English and German fluently, French on a conversational level, further languages are an advantage
  • strong communication skills and pleasure in dealing with guests​ with a diplomatic and always friendly attitude
  • an organizational talent​ capable to follow up diligently

What we offer:

  • full social and health insurance
  • flights and destination airport transfer
  • accommodation in double shared rooms & full board
  • secure monthly net salary
  • an international exchange with colleagues from all over the world

TUI MAGIC LIFE is the all-inclusive club brand in the World of TUI. We provide a unique experience not only for our guests but also for our employees. TUI MAGIC LIFE stands for adventure, fun, relaxation, and, above all, many "MAGIC moments" abroad.

Apply now
TUI Group

TUI MAGIC LIFE Guest Service

On-site
Secure monthly net salary + full board & flights

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