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Join LEGOLAND California Resort Hotels as a Part-Time Hotel Front Desk Host in Carlsbad, CA. In this role, you will welcome guests, manage check-ins and check-outs, handle reservations, and deliver exceptional customer service in a fast-paced environment. Candidates must be at least 18 years old and available to work flexible shifts including evenings, weekends, and holidays.

Job description

What you'll bring to the team

Front Desk Host (Part-Time)

Be the first smile our guests see at LEGOLAND California Resort Hotels. As a Part-Time Front Desk Host you'll create memorable guest experiences by providing exceptional service, assisting with arrivals and departures, and supporting guests throughout their stay. This role is ideal for individuals who thrive in a fast-paced hospitality environment and enjoy helping create unforgettable family experiences.

Candidates must be at least 18 years of age.

What You'll Do

Welcome guests and provide a warm, professional check-in and check-out experience.
Assist guests with reservations, modifications, cancellations, and general inquiries.
Process payments and maintain accurate guest account information.
Respond to guest requests and resolve concerns in a timely, professional manner.
Answer incoming calls and provide information about the resort, hotel services, and local attractions.
Collaborate with Housekeeping, Safety, Engineering, and Guest Services teams to support guest needs and ensure a seamless stay.
Assist during emergency situations by following established procedures.
Maintain confidentiality of guest information and uphold resort service standards.
Prioritize multiple tasks while maintaining accuracy and delivering outstanding guest service.

Qualifications & Experience

What We're Looking For

1-3 years of hotel front desk experience preferred.
Experience with Opera Property Management System (PMS) or a similar hotel management system preferred.
Passion for delivering exceptional guest service.
Strong communication, multitasking, and problem-solving skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Ability to communicate clearly and professionally in English; bilingual Spanish skills are a plus.
Ability to stand for extended periods and perform duties in a dynamic hotel environment.

Schedule & Availability

Part-time position.
Must be available to work a flexible schedule, including evenings, weekends, and holidays based on business needs.
Candidates should have at least three fully available days per week, including at least one weekend day (Saturday or Sunday).

Merlin

LEGOLAND California: Hotel Front Desk Host (Part Time)

Carlsbad

On-site

USD $19.50 / hour

Additional availability during peak operating periods is preferred.

Physical Requirements:

Sitting: None (0%)
Standing: Constantly (67-100%)
Walking: Occasionally (1 – 33%)
Lifts & Carries Up to 10 pounds: Occasionally (1-33%)
Twisting: Occasionally (1-33%)
Bending: Occasionally (1-33%)
Squatting/Kneeling/Crawling/Climbing: Occasionally (1-33%)
Pulling: None (0%)
Wrist Deviation (Side to Side): Occasionally (1 – 33%)
Hand/Write Repetitions (Up and Down): None (0%)
Reaching: Occasionally (1-33%)
Grasping: Simple < 50 Pounds
Manual Dexterity/Strength (Gross Motor): Light-Moderate Strength
Manual Dexterity/Strength (Fine Motor): Light-Moderate Strength
Pushing: None (0%)

Visual Requirements:

Other: Depth perception, distance vision, ability to focus

Temperature: Between 16 and 95 degrees
Crawl Space/Cramped Position Exposed: < 1 hour a day
Personal Protective Equipment (Respiratory Mask etc.): None (0%)
Driving: None (0%)
Nose (Loud/Repetitive, < 85 Decibels Per OSHA Standard): Occasional (1 – 33%)

The duties & physical requirements listed above are intended only as illustrations of the various types

of work that may be performed. The omission of specific statements of duties & physical requirements

does not exclude them from the position if the work is similar, related or a logical assignment to the

The Perks of the Magic:-Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions. -Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.-Tuition Assistance: Pursue your passions with educational support and reimbursement programs. -Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.