Join our team at the Loughborough practice as a Client Care Advisor in a part-time role offering 28.5 hours per week. You will be the welcoming face at our surgery reception, providing exceptional service to clients and the best care possible to their pets.
Requirements
IT literate with experience in Word, Office 365, Excel, and ideally customer relationship databases
Excellent communication and listening skills
Flexible, resilient, and able to prioritise workload in a fast-paced environment
Passion for customer service and a love of pets
No specific degree or minimum years of experience stated
Skills & Responsibilities
IT Literacy: Utilize tools like Word, Office 365, and Excel to manage administrative tasks and support practice operations.
Communication: Act as a friendly and welcoming point of contact, guiding and advising clients on practice services.
Problem-Solving: Handle difficult situations calmly and efficiently to deliver high standards of customer service.
Teamwork: Work collaboratively with colleagues to create a positive atmosphere and share overtime for holiday cover.
Potential transition routes: People from retail, hospitality, or administrative roles may bring strong customer service and communication skills, alongside meeting the general interpersonal requirements of this job.
Job description
If you are versatile, enjoy a fast-paced environment, providing great customer care and working in a team, we have just the opportunity for you at our Loughborough practice...
This is currently contracted as a part time role offering 28.5 hours per week, via advanced shift patterns, spanning our opening hours 8am-7pm, including 1 in 4 Saturday mornings 9-12pm. Overtime for holiday cover is shared amongst the team.
What your typical day will look like!
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. You will be mainly located on our surgery reception desk, being the friendly and welcoming face for the client and their pets when they arrive at the Practice!
The attributes required
You have the ability and desire to learn and continuously develop, and can adapt well to change.
You are IT literate, with experience of Word, Office 365, Excel and ideally, customer relationship databases or platform
You are a great communicator and listener
You are able to guide and advise clients by keeping yourself fully up-to-speed with the practice services and protocols.
You are calm, attentive, and always focused on the clients’ needs and the best interests of the patients.
You are flexible and a problem-solver, always trying to find ways to resolve difficult situations and deliver high standards of customer service.
You are resilient and can prioritise your workload.
You will bring enthusiasm and drive to your role.
Your passion for customer service is matched with your love of pets.
Along with your fellow colleagues, you create a welcoming, positive and friendly atmosphere in the Practice.
Salary from £12.71 an hour depending on experience; salary reviewed at 6 months then annually thereafter
Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house pay progression opportunities, pension and 6.6 weeks holiday (including bank holidays) per year.
We are an equal opportunities employer.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
