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Mars

Ecom Customer Manager - Champion Petfoods

Shanghai
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Join Champion Petfoods as an Ecom Customer Manager in Shanghai, China. This is a full-time role responsible for managing the Orijen and Acana business on the Tmall Flagship Store, setting business strategies, and driving growth with distributors.

Requirements

  • Bachelor’s degree in Sales, Marketing, or a related field.
  • Minimum 5 years of Tmall or e-commerce experience in pet food or a related industry.
  • Knowledge of cost analysis, fiscal management, and budgeting techniques.
  • Excellent written and verbal communication skills in English and Mandarin.
  • Computer literacy including Microsoft Word, Excel, and PowerPoint.

Skills & Responsibilities

  • E-commerce Strategy: Set up business strategy and annual investment plans to service business growth and budget achievement on the Tmall Flagship Store.
  • Distributor Management: Lead and co-work with distributors on traffic management, sales operation, value chain management, and campaigns & promotions.
  • Sales Leadership: Provide leadership, training, and sales coaching to Distributor e-commerce Sales Representatives.
  • Market Analysis: Consult with distributors, retailers, and industry sources to report product performance, competitor, and industry intelligence.
  • Potential transition routes: People from Key Account Management or Digital Marketing roles may bring strong sales and channel management skills, alongside meeting the e-commerce experience requirements.

Job description

Job Description:

What will be your key responsibilities?

1.Responsible for Orijen/Acana business on Tmall Flagship Store at Champion Petfoods.

2.Set up business strategy and annual investment plans to service business growth and budget achievement.

3.Lead business with inspired sales programming, sales presentations, and product development.

4.Lead and co-work with distributor on traffic management, sales operation, value chain management, campaigns & promotions management, etc.

5.Provide leadership, training, and sales coaching to Distributor e-commerce Sales Representatives.

6.Develop and conduct quarterly and yearly business reviews with distributor and platform.

7.Consult with distributors, retailers, and industry sources and report product performance, competitor, and industry intelligence.

8.Lead business related projects. Assess market potential and distributor capability.

What are we looking for?

1.Bachelor’s degree in Sales, Marketing, or a related field.

2.Minimum 5 years’ Tmall or Ecom experience in pet food or a related industry; 0-1 experience will be preferred.

3.Develop and maintain a strong knowledge base regarding product, competitors, customers, and market activities, and communicating this knowledge in business planning meetings.

4.Knowledge of cost analysis, fiscal management, and budgeting techniques.

5.Results-oriented with demonstrated business skills related to goal setting, budgeting and reporting, and analytical abilities to assess and interpret results.

6.Mathematical abilities to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, volumes, etc., and to manage abstract and concrete variables.

7.Enthusiastic and self-motivated sales professional and interpersonal skills.

8.Industry and product knowledge, honesty, integrity, and trust.

9.Good interpersonal skills with ability to develop and sustain successful business relationships internally and externally.

10.Excellent communication skills, both written and verbal in English and Mandarin, and good listening skills, with ability to work Computer literacy, including effective working skills of Microsoft Word, Excel, ppt.

Apply now

Working at Mars

  • Company employees
    4,000 In the UK
  • Gender diversity (m:f)
    57:43

Hiring in

  • Africa
  • Americas
  • Asia
  • Europe
  • Australia
  • New Zealand

Office locations

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