![](/_next/image?url=https%3A%2F%2Ffirebasestorage.googleapis.com%2Fv0%2Fb%2Fflexa-8c4bb.appspot.com%2Fo%2Fimages%252Fcompanies%252Ficon%252F632c9acbf72f14b77784f87e%252F1664222423671.jpeg%3Falt%3Dmedia&w=384&q=75)
Customer Service Specialist
2 days/week at home
Core hours 11–3
Dog friendly
Job Description
Job Description:
Slough
Salary circa £40K plus bonus & other benefits
The role of Consumer Care at Mars Wrigley is to protect and build the reputation of Mars Wrigley and our brands while leveraging insights from our consumer interactions that keep us relevant.
What are we looking for?
- Experience in a customer facing or consumer care environment, with a strong service ethic and a passion for championing quality
- Self-starter with a track record of taking personal responsibility and ability to work with minimal supervision
- Ability to identify and pre-empt risk is essential
- FMCG background preferred but not essential
- Working with an outsourced provider
- Strong experience in senior Stakeholder Management
- Bachelor's degree preferred or equivalent experience.
- Detail-oriented approach
What will be your key responsibilities?
Oversight of contact centre services for UK and IE using standardized reporting templates to track operational performance (hygiene factor)
- Conduit of information to Contact Centre for UK market activities
- Oversight of knowledge content for UK market to ensure accuracy and consistency
- Activate and manage Crisis support with Contact Centre for local issues
- Deliver local market insights each period and proactively leverage contact centre resources
- First point of escalation for any local market support requests
- Responsible for local ways of working governance, to include preparation for and management of any internal and LRQA audits
- Manage UK market consumer care administration e.g. budget management, raising FOs, ordering samples, reimbursement management
- Support the European Consumer Care Leader, to develop regional ways of working and launch key initiatives/projects, as well as to cover their role during absence.
What can you expect from Mars?
- Work with over 130,000 diverse and talented associates, all guided by The Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Find out more about what Mars can offer you by visiting our Global Careers site.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Company benefits
Additional employee ratings
(these do not contribute to the FlexScore®)
Working at Mars UK
Company employees
Gender diversity (male:female)
Office locations
Hiring Countries
Brazil
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/BR.png)
France
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/FR.png)
Netherlands
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/NL.png)
United Kingdom
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/GB.png)
United States
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/US.png)
Awards & Achievements
Other jobs you might like
FlexScore®
Fully-remoteA little flex timeFlexScore®
A little flex time- 2 days/week at homeA little flex time
FlexScore®
Remote-firstA little flex timeFlexScore®
Remote-firstA little flex time