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Centrica • United Kingdom

Sales Agent

Employment type:  Full time

Remote-first

A little flex time

Apply now

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Location – We can be flexible however you will need to be within a commutable distance within one of our core sites being Uddingston, Cardiff or Leicester for office attendance as required for business demand.

Reward Scheme – Salary £25,504 with a fantastic monthly commission scheme of 1k a month OTE (300% cap)! + Excellent benefits

Hours / Shift Patterns. Rotational shifts that covers the hours between Monday – Friday 8am-8pm & Saturday’s 8am-6pm. Flexibility will be required, and rotations will vary.

Here’s what you would be up to?

As a Sales agent you'll be responsible for taking inbound calls from new and existing customers to retain and/or sell products and services. Supporting our Life Events customers who may be dealing with home moves or bereavement. As such you will handle these calls with care, consideration and appropriately identify opportunities to retain and sell our products and services.

Accountabilities:

  • Promote and cross sell a wide variety of products and services to new and existing customers to increase customer retention, loyalty and to build the highest reputation with the customer.
  • Increase growth by understanding why our customers are wanting to leave, successfully aligning our products and services to their needs and saving the customer.
  • Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service driving positive Net Promoter Score
  • Support our priority breakdown inbound call type when required. Being available for our customers who need help asking the right questions, listening carefully, and making effective decisions based on your findings.
  • Supporting existing customers who are moving home to, where possible, retain them and appropriately identify and promote sales opportunities…
  • Support customers who are dealing with bereavement, treating these customers with care and empathy, and where possible transfer / retain accounts…
  • Deliver customer outcomes that meet British Gas values and our commitment to treating customers fairly.

To be successful in this role you’ll be customer obsessed as well as have prior experience within Sales and Customer retention focused environment “where you put the customers needs first”.


You will need to be resilient, confident, and professional when faced with challenging customers and passionate, not only about product promotion and growing our business but helping our customers when they need you.

Key Competencies/Core Capabilities required to be successful in this role;

  • Inbound calling confidence & capability
  • Product promotion and sales closure skills
  • Ability to build effective customer relationships.
  • Excellent communication skills and the ability to articulate in a clear and concise manner.
  • Demonstrate positivity and enthusiasm about new and/or challenging tasks
  • Ability to perform in a regulated sales environment
  • Effective in seeing queries and complaints through to resolution
  • Computer literacy in order to operate customer related information system in an efficient manner
  • Displays an ongoing commitment to learning and self-improvement
  • Demonstrate our values & behaviours
  • Ability to listen carefully and empathise with customers
  • Ability to adapt style of communication to different customer types

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!


PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car
Location
96%
Employees are very happy with their working location freedom
Hours
92%
Employees are very happy with the flexibility in the hours they work
Benefits
82%
Employees are very happy with the benefits their company offers
Work-life balance
79%
Employees feel that they can switch off quite easily from work
Role modelling
83%
Employees feel that flexible working is part of the culture
Autonomy
88%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
80%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
82%
Employees feel like the company culture is brilliantly inclusive and equitable
Culture
84%
Employees feel like it is a really great environment to work in
Mission
85%
Employees feel very excited about and aligned with the company mission
Salary
72%
Employees feel that their salary is good and matches the value they bring

Working at Centrica

Company employees

20,000

Gender diversity (male:female)

68:32

Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries

Belgium

Denmark

Ireland

United Kingdom

Awards & Achievements

2nd – Large companies

2nd – Large companies

Flexa100 2024
3rd – Consumer Goods

3rd – Consumer Goods

Industry awards 2023

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