Customer Implementation Manager

Job Description

At Maersk, we have big plans for logistics and services. Our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to end service that makes trade simpler and easier than ever.

We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we challenge ourselves to do better, and we encourage each other to do the same.

By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.

Join us in our Maersk Logistics & Services team as a Customer Implementation Manager. You’ll play a vital part in our success, developing, designing, and implementing innovative warehouse solutions, which bring standardisation, visibility, and actionability to our customer’s supply chains.

The Opportunity

We are seeking a highly skilled, Senior level Customer Implementation Manager, with experience in delivering large scale, complex projects in the Logistics space to join our growing team!

You will be responsible for managing medium to large scale projects from inception to delivery, on time, and on budget across a range of areas from complex automated solutions, to new facility builds to support a huge growth agenda.

If you have a strong track record of leading and delivering projects, a passion for making a difference and extensive experience in the Logistics industry, we want to hear from you!

Key Responsibilities

• To manage the successful delivery of programmes (multiple interconnected projects) or large complex projects which have high visibility internally and externally.
• To lead teams in determining business requirements, and creating Implementation plans accordingly
• To provide strong and effective management and leadership of all stakeholders
• Ensure that all allocated projects/programmes are implemented successfully on time, within approved budget & to the highest quality.
• Ensure that the level and skill of project resources are correct to enable the delivery of business projects and support the growth agenda. Identifying any gaps as required
• Ensure Risks are identified and managed throughout the life cycle of the project.
• Deliver high quality communications throughout the implementation, to ensure all stakeholders are aligned as required.
• Issue escalation as required to ensure that the implementation remains on track
• Identify and manage project risks through preventative and mitigating measures, ensuring these are pro-actively communicated
• Ensure project delivery framework is applied and adhered to

Desired Skills and Experience

• · 5+ years experience in Supply Chain and Logistics
• · Bachelor degree qualified in Project Management, or related field (preferred)
• · Prince2 / PMP or equivalent certifications (preferred)
• · Experience in medium to large scale projects/ programmes
• · Experience directing cross-functional teams
• · The ability to communicate effectively with all levels within an organisation
• · Superior written and verbal communication and presentation skills
• · Confident in PC applications, including MS Office, Visio, and project scheduling software

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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