Customer Implementation Manager - North

Job Description

Customer Implementation Management leads the new customer implementation process bridging sales and operational activities (from sales award to on-boarding to stable operation), to ensure smooth transition of new or additional business into the organization. Acts as the customers’ centre of gravity on implementations and issue resolution. Drives the overall implementation project plan across all geographies and ensure delivery of all functions involved. Rolls off customer accounts once the implementation phase is completed.

Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization.

Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others.

The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.

Key responsibilities:

• Manage and lead projects as a Project Manager

• Establish a project schedule, define milestones, and manage dependencies

• Create detailed project plans, including task breakdown and timelines.

• Act as the primary point of contact between the project team and stakeholders.

• Collaborate with respective stakeholders to achieve project milestones

• Document progress of the project via project management tools

• Oversee and monitor key parameters of the project including operational requirements, budgetary review and customer satisfaction etc.

• Identify potential risks and develop mitigation strategies

• Provide quality presentations of the project at all project stages

Skills Required:

• Strong knowledge of project management including warehousing operations, inventory management, and fulfillment processes.

• Understanding of project management approaches and proficiency with relevant software.

• Strong communication and stakeholder management abilities.

• Ability to plan, organize, and execute operations within defined guidelines and deadlines.

• Managing tasks, prioritizing, and maintaining smooth project operations.

• Fostering collaboration, resolving conflicts, and motivating individuals.

• Reaching agreeable terms with clients, vendors, and other stakeholders.

• Analyzing information and making sound, evidence-based decisions.

• Problem-solving skills with the ability to evaluate options and choose effective solutions

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.