(Junior) Cloud Service Engineer (all genders)

Job Description

The Role

As a Cloud Service Engineer, you will be responsible for technical customer setups of LucaNet in cloud environments and managing and maintaining these systems. The goal of the team is to process service requests within agreed time frames and ensure stable and fully functional cloud environments.

You will provide support to customers, partners, and colleagues through various communication channels and assist with automation, cloud migration projects, and technical documentation.

What you'll do

• Install, configure, and assign LucaNet.Software in cloud environments
• Monitor performance, conduct system maintenance, and address malfunctions and failures
• Ensure data protection and security in cloud environments through updates, logins, protocols, and backups
• Support incident, problem, and change management for managed environments
• Create an internal wiki with technical documentation and cloud service guidelines
• Support our customers, partners, and colleagues via phone, email, or remotely with service
• Automate provisioning and rollout processes and supporting the implementation of cloud migration projects

What you bring to the table

• Experience in Operational Services with degree in an IT profession or similar
• Knowledge of Windows operating systems and Linux is a plus
• Familiarity with virtualization and hosting providers such as Amazon Web Services (AWS)
• Knowledge in the area of security and data backup/restore
• Knowledge in the area of networking, specifically VPN
• Experience in proactive monitoring of customer systems
• Experience in developing operational, monitoring, and test concepts
• Good communication skills both German and English

Perks at work

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities. ·
• Work from abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options. Team spirit – We value teamwork and celebrate our achievements,we take any opportunity to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• Paid volunteer time – As a company we want to give back and support you in taking the time to do some good, individually or as a team.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners. Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• LucaNet.Engage – Our feedback process is designed tosupport your personal and professional development in a targeted manner through regular dialogue.
• Compensation & Company pension plan – We are committed to fair pay and supporting you for your future by offering a company pension plan and/or pension allowances. · JobRad – Find your dream bike, with financial support from us.Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partners.

Powered by uniqueness

At LucaNet, we celebrate diversity and embrace the unique qualities of every individual. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at LucaNet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.
We recognize that every individual brings a unique blend of skills and experiences. If you believe you’ll excel in this role, we want to hear from you – even if you don’t check every box on the list. We only want to know whhy you’re great for this role, so please avoid including your picture, age, and marital status in your CV.

Learn more about our culture and D&I journey