(Junior) Cloud Service Engineer (all genders)

Job Description

The Role

As a Cloud Service Engineer, you will be responsible for technical customer setups of LucaNet in cloud environments and managing and maintaining these systems. The objective of the team is to process service requests within agreed time frames and ensure stable and fully functional cloud environments.

You will provide support to customers, partners, and colleagues through various communication channels and assist with automation, cloud migration projects, and technical documentation.

What you'll do

• Install, configure, and assign LucaNet.Software in cloud environments
• Monitor performance, conduct system maintenance, and address malfunctions and failures
• Ensure data protection and security in cloud environments through updates, logins, protocols, and backups
• Support incident, problem, and change management for managed environments
• Create an internal wiki with technical documentation and cloud service guidelines
• Support our customers, partners, and colleagues via phone, email, or remotely with service
• Automate provisioning and rollout processes and supporting the implementation of cloud migration projects

What you bring to the table

• Experience in Operational Services with degree in an IT profession or similar
• Knowledge of Windows operating systems and Linux is a plus
• Familiarity with virtualization and hosting providers such as Amazon Web Services (AWS)
• Knowledge in the area of security and data backup/restore
• Knowledge in the area of networking, specifically VPN
• Experience in proactive monitoring of customer systems
• Experience in developing operational, monitoring, and test concepts
• Good communication skills both German and English

Perks at work

• LucaFlex – We enable you to determine your work schedule and location according to your needs
• Mobile Work – Sometimes a change of scenery can boost creativity and productivity. And sometimes it’s just time for a break. That’s why we offer you our mobile work options or a sabbatical
• Team Spirit – We work as a team and like to celebrate as a team, so we take any opportunity to get together, learn together, and celebrate together
• Learning & Development – We encourage you to pursue knowledge and inspiration and give you the time, space, and budget to do so
• Charity Time – We support you in taking the time to do some good
• Health & Wellbeing – We care about your mental health and wellbeing and provide you with the programs to stay fit, productive, and get the support you need
• Generous vacations – We encourage you to take time off to relax, travel, and recharge
• LucaNet.Engage – We support your personal and professional development in a targeted manner with our employee development process
• Compensation and Company Pension Plan – We are committed to Fair Pay as well as supporting our people also for their future with a company pension plan and/or pension allowances
• JobRad – We have partnered with JobRad so that you can find your dream bike supported by us
• Staff Discounts – Thanks to our corporate benefits partner, you can receive a whole bunch of discounts for different areas

Powered by uniqueness

Everybody’s different here and we like it that way. At LucaNet, we are powered by the uniqueness of our people and are committed to creating an inclusive work environment where everyone can grow and feels respected. The more voices we have represented in our business, the more we will all thrive, contribute, and be forward-thinking. That’s why we only want to assess candidates based on qualifications, merit, and business needs. You are welcome at LucaNet for who you are, no matter your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, and disability status.

People don’t fit into neat boxes, we know that. If you think you’d excel in this position, even if you don’t cover all points, we really want to get to know you and why you’re great for the role. Please avoid including your picture, age, and marital status in your CV.

Learn more about our culture and D&I journey