Service Designer - Fixed Term Contract

Job Description

The salary for this role is £50,000 – £55,000.

This role is advertised on a 12 month fixed term contract basis.

Are you a Service Designer who loves diving into the details and collaborating with a variety of people to create seamless end-to-end services?

Do you have experience designing and launching digital or IT-enabled services, and enjoy seeing them through from idea into live use?

Would you like the opportunity to use service design thinking to shape how services are supported, operated, and improved day to day?

If that sounds like you, we can’t wait to hear from you!

At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.

As a Service Designer at Livestock Information, you’ll design new and improved services end to end, ensuring they meet organisational and user needs while aligning with strategy and information security requirements.

You’ll take a whole-service view across technology, processes, information, metrics, and support, and work closely with Service Transition and service management colleagues to ensure services are introduced into live operation in a controlled and sustainable way.

Responsibilities

Your responsibilities will include

• Designing and improving services end to end, ensuring they are user-centred, secure, and operationally sustainable
• Producing and maintaining key service design artefacts, including service documentation, blueprints, support models, and service level requirements
• Supporting the transition of new and changed services into live operation, contributing to readiness, documentation, and handover activities
• Defining and supporting service levels, availability targets, and capacity requirements in collaboration with relevant teams
• Embedding risk management, resilience, and business continuity considerations into service designs
• Working closely with stakeholders to understand demand, setting expectations, and ensuring services are fit for purpose and ready to progress through governance.

For a full list of responsibilities, please see the attached job description - Service Designer JD

Requirements

We are looking for someone with the following

• Confidence working across complex services, balancing strategic thinking with hands-on delivery
• Strong stakeholder management skills, with the ability to build relationships and engage confidently at all levels
• Experience designing and launching end-to-end services in a digital or IT-enabled environment
• A good understanding of service lifecycles and what’s needed to move services safely into live operation
• Experience creating service design artefacts such as service documentation, blueprints, support models, and readiness materials
• Knowledge of IT Service Management principles and live service operations
• Strong analytical and problem-solving skills
• Clear written and verbal communication skills, with the ability to turn design decisions into practical outcomes
• The ability to manage your own workload and priorities to meet deadlines

Benefits

As an LI employee, you will be entitled to our company benefits which include

• A fully remote and flexible working set up
• 25 days annual leave, increasing by 1 day each year of service up to maximum of 30 days (plus Bank Holidays)
• 1 Privilege Day
• 4 x annual salary Life Assurance
• Market leading pension scheme through Legal & General
• Enhanced Family Friendly Policies
• Excellent learning, training, and career development opportunities
• 24/7 access to our Employee Assistance Programme
• A diverse and inclusive culture where everyone is respected and valued

Application and Interview Process

To apply for this role, you will need to submit a CV and answer some pre-screening questions.

The interview and assessment process for this role will involve a telephone interview with our Talent Team, followed by a first stage and a final stage interview. Interviews will be conducted either remotely via MS Teams or face to face.

If we need to make a reasonable adjustment so that you can complete your application, please contact us as soon as possible by emailing talent@livestockinformation.org.uk before the closing date to discuss your needs.

The closing date for this role is 4pm on Monday, 2nd March. . Applications received after the closing date will not be considered. Please note that we may close the advert early if we receive a high volume of applications

Artificial Intelligence

Artificial intelligence tools can be used to help you prepare your application. However, all statements and examples provided during the recruitment process should be accurate and based on your own knowledge and experience. Applications may be withdrawn if content is found to be plagiarised, including where ideas or experiences generated by artificial intelligence are presented as personal work. For further information, please click on the following link : AI & Recruitment at LI

Values

We approach our work with TACT; we are Transparent, Accountable, Committed and we work as a Team.

We are transparent together, embracing honesty and building trust. We are accountable to the industry and strive for the best possible solutions for the communities we serve. We drive change with passion, commitment and enthusiasm to deliver a great service to the livestock industry. We work kindly and cohesively which allows us to support each other in our personal and strategic goals. For more information on our values and what its like to work at Livestock Information, please visit our Careers Page : Careers - Livestock Information Ltd

At Livestock Information Ltd, we have a zero-tolerance approach to harassment, abuse, discrimination, or bullying during our recruitment process. Any such behaviour may result in a candidate being withdrawn from consideration We are committed to upholding our company values and ensuring a safe and respectful experience for all candidates and staff.

Diversity statement

At Livestock Information, we value diversity and believe that every individual brings different strengths. We understand that not everyone may possess every single skill outlined in this job description, but if you believe you have a solid skill set that enables you to excel in this position then we really encourage you to apply.

Further information

If you feel your application has not been treated in a fair and open manner or if you are dis-satisfied with any of your interactions during the recruitment process and you wish to make a complaint, you should contact our Talent team via email: talent@livestockinformation.org.uk

Disclaimer

Livestock Information Ltd. cannot sponsor work visas at this time.

Livestock Information Ltd. Does not discriminate based on race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Livestock Information Ltd. Does not accept unsolicited CVs from any source other than directly from a candidate. Any unsolicited CV’s not originating directly from a candidate and sent to Livestock Information Ltd or any Livestock Information Ltd employees, including unsolicited CVs sent to a Livestock Information Ltd mailing address or email address, are rejected. Livestock Information Ltd will NOT pay a fee for any placement resulting from the receipt of an unsolicited CV. Livestock Information Ltd considers any candidate for whom the recruiter has submitted an unsolicited CV referred by the company free of any fees.