Partner Operations Team Leader

Job Description

Who are we?

Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs.

Ki’s mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days.

Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years.

Ki’s teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons.

Purpose of the Role

You will work with a team of Digital Undewriting Assistants and Operations Team Leaders, to manage and coordinate operational activity for Ki's partners. You will work to provide an outstanding service to partners, ensuring query resolution and high quality data and reporting.

You will be responsible for maintaining and monitoring the flow of work between Ki Underwriting Operations and partners ensuring issues are addressed in a timely and accurate manager. You will coordinate and lead general meetings with our partners, assisting with the investigation and resolution of any data quality issues that are raised. You will identify root causes of issues and implement appropriate remedial action, including training and upskilling existing Underwriting Assistants.

If you have a track record of success in operations focused roles within the Lloyds market, and thrive in a high-paced environment we'd love to hear from you.

Our culture

Inclusion & Diversity is at the heart of our business at Ki. We recognise that diversity in age, race, gender, ethnicity, sexual orientation, physical ability, thought and social background bring richness to our working environment. No matter who you are, where you’re from, how you think, or who you love, we believe you should be you.


You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

If this sounds like a role and a culture that appeals to you, let us know.