Partner Operations Team Leader

Job Description

Who are we?

Ki is the biggest global insurance tech company you’ve never heard of, unless you’ve been looking to insure a satellite, wind farm or music festival recently.

Having written over $877m in gross written premium in 2023, we’ve achieved significant growth since our beginnings in 2021. Our investors were excited about the fact we were revolutionising the way a 333 year-old industry was working. There are hardly any industries left that are mainly paper based, but the specialty insurance market is one. Together with partners at Google and UCL we developed Ki and created a platform that helps insurance brokers place risk in a fast and frictionless way. We’re continuing to lead the charge on the digitisation of this market and we need more excellent minds to work with us to realise this goal and create more opportunities.


Purpose of the Role

You will work with a team of Digital Undewriting Assistants and Operations Team Leaders, to manage and coordinate operational activity for Ki's partners. You will work to provide an outstanding service to partners, ensuring query resolution and high quality data and reporting.

You will be responsible for maintaining and monitoring the flow of work between Ki Underwriting Operations and partners ensuring issues are addressed in a timely and accurate manager. You will coordinate and lead general meetings with our partners, assisting with the investigation and resolution of any data quality issues that are raised. You will identify root causes of issues and implement appropriate remedial action, including training and upskilling existing Underwriting Assistants.

If you have a track record of success in operations focused roles within the Lloyds market, and thrive in a high-paced environment we'd love to hear from you.

Our culture

Inclusion & Diversity is at the heart of our business at Ki. We recognise that diversity in age, race, gender, ethnicity, sexual orientation, physical ability, thought and social background bring richness to our working environment. No matter who you are, where you’re from, how you think, or who you love, we believe you should be you.

You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

If this sounds like a role and a culture that appeals to you, let us know.