Partner Operations Executive

Job Description

Partner Operations Executive
UK, £50-60k | Netherlands, €50-60k

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics; growing rapidly in the UK and we are already seeing some great success in the Netherlands since opening the entity in mid-2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• Debt refinancing through 1bn NOK senior secured bond in December 2025

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’

• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023

• Best Practices Company of the Year 2023

• Consistently high Glassdoor rating

• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!

• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Read more about us here.

What you'll do 🏡💻

As our Partner Operations Executive, you will play a critical role in building the operational engine that enables Puzzel’s partner ecosystem to scale efficiently across regions.

• Define and own the end-to-end partner operating model, mapping the full partner lifecycle.

• Manage and maintain a single source of truth for all partner data, including Salesforce.

• Drive standardisation of key partner processes.

• Build automation, templates, and self-service tools for partner business.

• Support operationalisation of partner economics.

• Act as the cross-functional link across teams to create a unified partner experience.

• Maintain and evolve partner performance management cadence.

The must haves 💪

• 3 years’ experience in Partner Operations, Revenue Operations, or Sales Operations.

• Strong understanding of partner ecosystems.

• Strong Salesforce reporting, data structure, and data hygiene capability.

• Ability to create structure, streamline processes, and design for scale.

• Analytical mindset with the ability to extract insights and present them clearly to senior stakeholders.

The nice to haves ➕➕➕

• Experience implementing or managing partner programs, incentives or commercial models.

• Familiarity with tools such as PRM systems, CPQ or partner portals.

• Experience in a fast‑growth SaaS scale‑up supporting cross‑functional GTM teams.

The location

This role can be located in the UK or Netherlands, both of which are remote-first, but you must be based in either country with eligibility to work there.

What’s In it for You? 💰

• Competitive salary based on Mercer salary benchmarking data

• Flexible, hybrid approach to working; split your time between the office and home

• You get to be part of a fun, driven and supportive team

• Annual Summer and Christmas parties

• Excellent development opportunities and a great company culture

What to expect from the interview process ❔

• Screening call with Talent Acquisition

• 1st interview with VP of Revenue Operations

• 2nd interview with Senior Director of Channel Sales

• Final Practical Task presentation and Q&A

Puzzel Values 🎯

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.

• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.

• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male at the start of 2023 to 4 men: 5 women.

• We increased our % of female hires from 23.6% in 2021 to 38.5% in 2023 and 41% in 2024! 2025 dipped back to 34% - but this has never been a tickbox exercise, so we just want to make sure the trend remains positive.

• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.

• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.

• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.