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Instant Impact • London

Revenue Operations Manager

Employment type:  Full time
Salary:  £50,000 - £60,000 / year

Remote-first – We have an Office

Fully flexible hours

Apply now

Job Description

Revenue Operations Manager: Salary: up to £80k basic, 10% annual bonus, plus share options Location: London, 1-2 days a week in London Bridge HQ About Instant Impact Instant Impact is on a mission to become the go-to Talent Solutions & RPO partner for mid-sized businesses. We're passionate about innovation and delivering amazing results for our clients, and to achieve this, we need the best Growth team. At Instant Impact, Growth means sales, marketing, delivery, and customer success all working together under a common purpose: driving sustainable and responsible growth. We're looking for our first hire in Revenue Operations—a role that blends Marketing Ops, Sales Ops, CS Ops, plus a touch of data and finance. This team will be the backbone and driving force of Growth through 2024 and beyond. If you're naturally curious, detail-oriented, and technically minded, this role is perfect for you! About the role We are looking for a self-starter, someone who is comfortable with ambiguity and loves to solve a challenge. We are a part of a high growth business, that is bucking market trends in a highly competitive industry, this means things move quickly and you need to be ok with that. We need someone who is keen to make an impact (pun intended), understands conceptually what we are trying to achieve and can join the technical and process dots to make us as efficient as possible.

This role will involve (but not limited to):

  • Own the process map: You will own the end-to-end customer lifecycle process map. You will map any changes and support improvement and iteration of the journey from 1st contact to contract renewal and beyond.
  • Developing metrics: Working closely with both Growth and delivery teams to produce core metrics on performance. You’ll link these to HubSpot dashboards and ensure these are tracking the right inputs. You’ll keep these up to date
  • Be in the detail on sales and marketing technology. You’ll effectively own the tech stack for sales and marketing, so you’ll either have deep knowledge of how it works or be able to learn fast. You’ll also be reviewing new products, seeking to trial new processes and tools.
  • Own connectivity. Working with team leaders, you’ll be the person that links outreach, intent, community, customer success and delivery together. You’ll need to be an expert on process mapping and connecting the dots in real life.
  • Automate the administrative: you’ll help us move from a function spending days each week on manual talks and allow our talented team to focus on higher value activities
  • Helping to execute our Growth strategy: You’ll play a fundamental role in the delivery of our demand generation strategy. You’ll build a bridge between intent and ABM helping us find, nurture, win and expand accounts.
  • Assisting with sales forecasting: Support our Chief Growth Officer (CGO) and Finance Director (FD) with regular forecasting and pipeline review.
  • Owning month-end reporting: Ensure relevant board reports are produced in line with business OKRs and manage our month-end vs budget process with CGO and (FD)
  • Keeping our data in check: Monitoring hygiene and ensuring we have the best processes in place to collect the right data at the right time
  • Continuously develop and optimise Hubspot: Support sales, marketing and delivery to make the very best of Hubspot

What we need from you:

  • Experience being a super admin on HubSpot – Certification preferred, but not required
  • Experience building and operating marketing process flows across a customer journey.
  • Experience implementing new marketing technologies i.e Intent data, Sales Outreach tool.
  • A genuine interest in tech and able to quickly review and understand the value of new technologies
  • A background in a solution sales or SaaS sales environment. Ideally in a growing organisation.
  • Experience with Clay (or similar)

What we can offer you in return:

  • The chance to make a significant and positive impact on a dynamic, rapidly growing business
  • Attractive compensation
  • Share Options in the wider Instant Impact business
  • Hybrid working – time split between our London office and working remotely
  • Private Health Insurance
  • 25 days holiday (plus Bank Holidays and 1x Employee enrichment day per annum)
  • Lots of other benefits aligning with our purpose of building a world class business that people love being a part of!

At Instant Impact, everyone is welcome. We are committed to maintaining and growing our diverse and dynamic team and the inclusive culture we have built. We encourage everyone to bring their authentic selves to work regardless of; age, sexuality, religion, disability, pronouns, neurodiversity, gender, ethnic group, or beliefs. Instant Impact is actively seeking to hire a diverse workforce so we can continue to celebrate inclusion and diversity in its full. Should you need any reasonable adjustments made to this application process, or need this job advert in different formatting, please do not hesitate to contact us.

Company benefits

Enhanced maternity leave – 13 weeks paid maternity
Enhanced paternity leave – 2 weeks paid maternity
Work from anywhere scheme – Work from anywhere in the world for up to 4 weeks a year
25 days annual leave + bank holidays
Teambuilding days
Teambuilding holidays
Work from home allowance
Open to part-time employees
Early finish Fridays
Flexible working week
Compassionate leave
Health insurance
Optional unpaid leave
Fully stocked snack cupboard
Matched pension contribution
Share options
Personal development budgets
Charity donation scheme
Company wide holidays/offsites
L&D budget
Personal development days
Lunch and learns
Employee assistance programme
Location
91%
Employees are very happy with their working location freedom
Hours
92%
Employees are very happy with the flexibility in the hours they work
Benefits
75%
Employees are largely happy with the benefits their company offers
Work-life balance
82%
Employees feel that they can find the perfect balance of life and work
Role modelling
89%
Employees feel that flexible working is part of the culture
Autonomy
89%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
75%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
80%
Employees feel that the culture supports equity and inclusivity well
Culture
83%
Employees feel like it is a really great environment to work in
Mission
84%
Employees feel very excited about and aligned with the company mission
Salary
72%
Employees feel that their salary is good and matches the value they bring

Working at Instant Impact

Company employees

64

Gender diversity (male:female)

42:58

Office locations

London Waterloo

Hiring Countries

South Africa

United Kingdom

United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Recruitment & HRTech

Recruitment & HRTech

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
Recruitment & HR Tech

Recruitment & HR Tech

Industry awards 2022

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