Account Director, Client Services

Job Description

Who are we?

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations - underpinned by measurement partners such as ThisThat, Neilsen, and Relative Insight.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

Description

As an Account Director, you will work within the Client Services team supporting The Group Director of Client Service. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service.

Key Responsibilities:

• Oversee campaign execution in its entirety for specific campaigns.

• Manage a team of client service individuals who support you on campaign execution.

• Take ownership accounts in post sale to help drive consistent upsales and repeat business for the sales team.

• Support on pitches for key clients you previously serviced on other projects to pull indicative creators and provide feedback and knowledge, where applicable

• Managing & working collaboratively to support new business opportunities

• Achieving and exceeding monthly KPI targets

• Be an expert at budget management, forecast and track project costs and update clients on spendings.

• Ability to lead on creating Post Campaign Reports & presenting to the client

• An exceptional performer and highly organized & effective leader focused on continuously improving client service and delivery for high impact results

Requirements:

• 5+ years working in an agency or brand within client services, influencer marketing, advertising, social, media and/or creative.

• 3+ years management experience

• Experience in account management, creator management, measurement, paid media and working within a revenue organization

• Experience in delivering PCAs

• Experience with designing decks is a +

• Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms

• Experience in revenue recognition systems and processes

• Experience and knowledge of CRM tools such as Hubspot and Salesforce

• You are commercially aware, organized, confident and communicate exceptionally well
  

(some of our) Benefits & Perks:

• 401k Plan (eligible after your first 90 days of employment)

• Medical, Dental & Vision plans provided

• Career Framework approach to leveling to ensure our compensation and progression is competitive

• 22 days of Paid Time Off (+ Bank Holidays which can be flexed to your needs)

• Office first hybrid approach with 3 days in our NY HQ (Flatiron)

• Yearly tenure celebrations

• Company wide offsites, seasonal celebrations and events

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Diversity, Equity & Inclusion is embedded into everything we do at Influencer and is a part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.