People Operations Partner

Job Description

Impression Digital

We're looking for an ambitious People Operations Partner to join the team and help us continue to deliver award-winning results for our clients.

Impression were recently ranked fourth in UK's Best Workplaces™ for Wellbeing (medium-sized companies), and we continuously strive to ensure the best possible work-life balance for our team.

As a successful candidate, you will be given a clear progression path. We want rising talent to grow with us and there is ample opportunity for you to progress to the next level.

We are also very proud to have been listed on the “Flexa 100” Most Flexible Companies to work for and to be officially recognised as a Great Place to Work®. We offer many benefits including the 4.5 day working week, flexible hybrid working options and enhanced leave to name but a few.

The Role:

Are you a natural problem solver? Do you connect the dots quickly and enjoy collaborating on solutions? Do you enjoy having autonomy to try new things and test and learn? This is a rare opportunity to join our award winning People Team as a People Operations Partner.

We are looking for a collaborative, proactive People Operations Partner to optimise our employee lifecycle, champion our agency culture, and partner our managers to drive successful outcomes for our people.

Salary: £37,900

Requirements:

• Team Mentorship: Line manage and support our People Operations and Talent Manager, acting as a sounding board and guiding them on recruitment strategies and day-to-day HR operational execution

• Business Partnering: Act as the main point of contact for department heads (Paid Media, Organic Media, Commercial, Technology) to help them manage capacity, resolve employee relations issues, and identify training needs

• Employee Experience: Own and elevate key stages of the employee lifecycle, ensuring our hybrid work policies, progression frameworks, and wellbeing initiatives keep our teams motivated

• Operational Excellence: Oversee our HRIS, data reporting, and compliance frameworks, ensuring our processes and internal policies are streamlined and effective

• Culture & Engagement: Work closely with the team to design Impact events, feedback loops, and initiatives that maintain our distinct agency culture
  

What we're looking for:

• Agency Experience: A couple of years of experience in a People Ops or HR Generalist role—specifically within a digital agency, tech startup, or creative studio. You know how fast agency life moves

• People Management: Experience managing, mentoring, or coaching at least one junior HR/Talent professional

• The "Partner" Mindset: You are a natural relationship-builder who can confidently advise line managers while remaining highly approachable to the wider team

• Tech-Savvy: Comfortable navigating and optimising modern HRIS platforms and Google Workspace.

• Pragmatic & Solution-Oriented: You know how to balance strict compliance with the flexible, creative realities of a busy agency.
  

What makes us different

We are proud to be listed on the “Flexa 100” Most Flexible Companies to work for and to be officially recognised as a Great Place to Work®. Alongside our amazing culture, here's what else makes us standout as a great employer:

• Flexible, hybrid working options - as per ways of working charter

• 4.5 day working week

• Private medical insurance with access to EAP

• Impression funded specialist therapy sessions, up to 6 sessions where Impression funds 50% of the cost

• Enhanced sick pay

• Access to OpenUp, a virtual therapy platform

• Enhanced parental leave

• 28 days annual leave, plus bank holiday

• Life leave – when something unexpected happens in your life and you need some paid leave

• Pregnancy loss and parental bereavement leave

• Compassionate leave

• Eye-care vouchers

• Opportunity to save on and spread the cost of new tech through Techscheme

• Travel to work scheme

• Railcard salary sacrifice scheme

• Budget for books, tools and software

• A full social calendar

• Summer and Christmas party (off-site)

• Chance to attend national and international conferences

• Top Apple equipment to use at work

• Savings on bikes and accessories through Cyclescheme

• Contributory pension scheme

• The usual agency stuff – office dogs, drinks fridge, ping pong and foosball, tea and coffee and office snacks

Diversity, Equity & Inclusion

We're listening and we're learning.

We’re committed to embracing diversity and promoting equal opportunities, both within our teams and through the services we provide. But we know we still have work to do. Improving fairness – in our agency and our industry – is something we’re passionate about, and we’re committed to having the conversations, making the changes and helping other businesses to do the same.

We pledge to promote equal opportunities and, as per the Equality Act 2010, will not tolerate discrimination on the grounds of: gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, caring responsibilities or beliefs. We’ll also make every effort to represent different genders, ethnicities, socio-economic backgrounds and sexualities at the events, panels and discussions we run.

Agencies

Strictly no recruitment agencies.