Senior Product Operations Manager, UK

Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

Summary:

The Product Operations Role at Multiverse, works across our tech org (product, engineering, data, design and UX) and other teams across the business. They solve operational challenges and then execute those solutions. They play a crucial role in establishing best practices in tech and improving organisational efficiencies, taking charge of managing initiatives that aim to drive team productivity.

The Opportunity:

• Drive product excellence by working closely with to codify best practices and develop playbooks to operationalise these practices.

• Mapping & cultivating the best case practices in product teams, and scaling them across the organisation.

• Define and support with product governance and decision-making across the organisation.

• Eliminate the friction in rollouts & experiments, across internal & external stakeholders. Ensuring things are being shipped the right way, maximising the outcome.

• Being the go-to product person for the rest of the organisation, scaling the product knowledge across departments.

• Implement cross-functional feedback loops and support with prioritisation to inform our product roadmap

• Help to manage the teams roadmaps and resource planning. Running the operational drumbeat to ensure we’re delivering against our priorities and connect the dots across teams to ensure we’re operating efficiently

• Help to manage centralised resources and tech communication channels to share product changes with key stakeholders in the organisation (Sales, Delivery, etc).

• Problem solve and lead special initiatives by acting upon data and insights.

• Assist to define & scale Product Ops function

About You:

• You have deep operational expertise. You have experience creating systems built for scale and seek to build for efficiency. You can think in systems and gravitate towards building things that run on their own leveraging technology where appropriate

• You have experience leading and managing multiple projects in a fast-paced and rapidly changing organisation, and you’re comfortable with both strategy and execution

• You are a proactive, effective communicator and you can quickly establish credibility with senior stakeholders to move initiatives forward.

• "Connecting the dots" and connecting people come naturally to you; you’re skilled at synthesising information and varying stakeholder viewpoints to identify a path forward.

• You align closely with our values and can share examples of how you have demonstrated them.

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all-in-one mental health support

• Hybrid & remote work offering - with one weekly visit to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company-wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.