Operations Associate

Job Description

Operations Associate
🌍 Location: UK, Remote
💰 Salary: £30 - £35k

Why Hertility?

Hertility Health is transforming women’s health, putting fertility and reproductive care at the forefront of conversation and care. We’re the only CQC-approved provider offering at-home hormone health, fertility testing, and end-to-end clinical support. 🚀

Our mission is powerful yet simple: to give women the tools they need to manage their health from menstruation through menopause, with expert support every step of the way. ❤️

Why You’ll Love This Role
As an Operations Associate you’ll play an integral role in our growing company. The role will sit at the heart of Hertility, solving complex problems facing the business. If you’re passionate about making a difference in women’s health, this role is for you! 🌸

Requirements

What You’ll Be Doing 🌟

• Supporting our Operations and Customer Service team by ensuring day-to-day operational activities are carried out efficiently and effectively.
• Supporting communications between Hertility and fulfilment partners.
• Ensuring timely delivery of the end-to-end customer journey. This includes forecasting for and dispatching automatic and manual orders.
• Effectively supporting internal teams to achieve key processes underpinning delivery.
• Problem solving issues when plans are off track and escalating risks where required.
• Owning and reconciling the packaging and merch stock.
• Helping to optimise our workflows through internal auditing and improving processes.
• Thinking in terms of scalability: contribute to expanding our operations as we scale.
• Supporting our Head of Finance with the management of the Finance inbox, processing of invoices, using Xero and bank reconciliations.
• Working closely with our Quality Manager to ensure that we are compliant with our CQC registration, our ISO Accreditation, our internal audits and much more!
• We’re growing and this role is fast paced so there will occasionally be other tasks you’ll be responsible for that may not be covered by this list.

What We’re Looking For 🎯

You’ll thrive if you’re passionate about fertility and reproductive health and bring:

📜 Relevant Experience: A background in operations, ideally in a health tech, a start up and / or a regulated organisation. We need someone detail driven, independent and able to work under pressure!

🔑 Confidence: We need someone who is passionate about exceeding expectations and is a confident, results driven self starter.

🌟 Team Work: A collaborative approach is required in this role!

⏱ Organisation: Excellent time management and prioritisation skills. A great communicator is a must!

💡 Solution Led: A solution orientated approach- when you see something not working you will flag it and be part of the solution!

🏃 Adaptability: Experience in a fast-paced, evolving environment.

🏥 Audi Experience: Internal audit experience and any financial experience all a bonus!!

Your Team 💪🏼

You will be working and reporting directly into our Quality and Regulatory Manager - Bethan Davies You will also work closely with our COO - Dr Natalie Getreu and our Head of Finance - Charlotte Armitage.

Our Culture & Values 🌈

At Hertility, we’re all about ovary-acting with purpose! We believe in a world where every womb has access to the healthcare it needs. We’re bold, focused, dependable and proud—lifting each other up, working with heart and staying true to our mission.💪

Benefits

Perks & Benefits 🎉

🌴 33 Days of Paid Leave: Includes public holidays, plus discretionary additional time off between Christmas and New Year.

💻 Company Laptop: The tech you need to succeed!

🏠 Fully Remote: Work from anywhere with the flexibility to do what matters most to you.

🕒 Flexible Working Hours: We trust our team to manage their time and deliver results.

💼 Pension Scheme: 5% employer contribution salary sacrifice pension with a 4% employee match.

💆 Mental Health Support: In house counselling available anytime.

🩺 Free Hertility Services: Complimentary hormone and fertility tests for you, plus discounts for friends and family.

🎓 Professional Growth: Learning and development budget to pursue further skills.

📈 Share Options: Be a part of our future success.

👶 Enhanced Parental Leave & First-Time Parents Benefits: Support through all stages of family life.

🩸 Menstrual Leave: Supporting health and wellbeing.

💰 Financial Advisor Access: Get guidance on financial planning.

🏖 Work from Anywhere: Enjoy one full month each year to work from anywhere in the world!

Diversity & Inclusion🌱

Just like the diversity in every cell, Hertility thrives on a range of perspectives and experiences. We’re proud to be an equal opportunity employer and celebrate the unique contributions each team member brings to our work. 🌍

Ready to Apply? 📅

• Apply by: Friday 22nd November 2024
• Interviews Begin: from Monday 25th November 2024. We will conduct a 15 minute phone interview, followed by a longer competency based interview and our final stage will be a Founder led interview. Any questions or adaptations needed please let us know.

If you’re excited to be part of a team that’s redefining women’s health, apply now! We can’t wait to meet you. 🎉