Proposition Manager

Job Description

Proposition Manager

📍 London Hybrid - 2 days per week in our London HQ, the other 3 days working remotely

Our mission:

• Two in five people in the UK rent their homes. Our mission? To provide them with the best renting experience in the world 🌎

• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠

• Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! 💚

The Role

You will be responsible for researching, developing and proposing a tenant referencing product/service proposition. You would be focused on understanding the needs of landlords, letting agents, tenants and guarantors to ensure the development of a high-quality tenant referencing service. There is a competitive landscape in our industry and we are keen to learn and take innovative approaches from other industries on how they have taken product/service offerings to another level.

You’ll be carrying out end to end project work from discovery to analysis to proposal of how to improve the referencing experience. We are looking for someone who can lead, inspire and influence key stakeholders and collaborate cross-functionally to deliver customer excellence.

This is a super exciting opportunity for someone to bring together all the different elements of the user journey so that we are aligned across the whole business from Tech Support to Referencing to Bills Included to Insurance.

The day to day stuff:

Proposition Development & Strategy:

• Lead the evolution of the tenant proposition, in particular the referencing journey, to exceed market demands and regulatory standards.

• Define product positioning, target markets, and customer segments, ensuring alignment with company goals.

• Conduct market research to understand customer needs and competitor offerings.

• Develop a roadmap to improve or launch new services related to referencing.

Stakeholder Management:

• Collaborate with internal teams (product, marketing sales, account management, operations, and compliance) to ensure alignment on the tenant referencing proposition.

• Act as the key point of contact for letting agents, and referencing users, gathering feedback to drive service improvements.

Commercial Management:

• Develop pricing models and sales strategies to maximise revenue and customer retention.

• Analyse and report on the financial performance of the tenant referencing proposition.

• Identify opportunities for upselling or cross-selling within the proposition.

Customer Experience:

• Ensure a seamless and efficient tenant referencing process for all users, focusing on delivering a high-quality customer experience.

• Develop strategies to enhance the onboarding experience for tenants, guarantors, and letting agents.

Risk & Compliance Management:

• Maintain a robust understanding of relevant regulations, such as GDPR and tenant rights, ensuring compliance in all aspects of tenant referencing.

• Work closely with the Financial Crimes Manager on our risk management processes, including fraud prevention and mitigation strategies.

Key Skills

• Strong commercial acumen and experience in developing and managing business propositions.

• Proven experience in product or proposition management, preferably within property, financial, or services industries.

• Experience gathering and interpreting market trends, customer insights, and competitor intelligence.

• Proficiency in qualitative and quantitative research methodologies.

• Experience in developing go-to-market strategies and commercial roadmaps.

• Ability to analyse data and translate insights into actionable business recommendations.

• Hands-on experience managing a SaaS or digital platform, ideally in the property, financial, or services industries.

• Knowledge of API integrations, cloud infrastructure, and the technological underpinnings of SaaS platforms.

• Experience in improving digital customer journeys, with a focus on UX/UI optimisation and customer satisfaction.

What's in it for you:

• 🚀 Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!

• 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health

• 🌴 25 days holiday (plus BH) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all goodlordians to take full advantage of their annual leave entitlement.

• 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

Regrettably we are not able to provide sponsorship for this role.

No agencies please - we have tried and trusted partners we would turn to should we require support.