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We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
About EY Studio+ and Research & Insights
Growth comes from solving problems that matter for people — for customers, employees and society at large. Within EY Studio+, our Research & Insights (R&I) practice sits at the intersection of human understanding and commercial impact. We are a group of world-class researchers, data scientists, strategists and designers who help organisations understand the people they serve and turn that understanding into growth.
We believe appreciating human complexity is the key to building empathy and connection - and that the most powerful insight comes from fusing qualitative depth with quantitative rigour, advanced analytics and AI. As a Senior Manager, you will lead that fusion, shaping how EY Studio+ delivers evidence-led transformation for some of the largest and most prominent organisations across multiple sectors.
The opportunity
This is a senior leadership role for a genuine mixed-method researcher with a customer insights specialism who can translate deep customer understanding into strategic direction and action. You will be expected to lead cross-functional insight and customer experience design teams, bringing together researchers, analysts, strategists and designers to solve complex client challenges. You will bring a strong understanding of how research informs service design, product design and marketing strategy, and how insight connects to the breadth of EY’s wider offering. You will own complex client engagements end-to-end, act as a trusted advisor to senior stakeholders, and build and lead high-performing, multidisciplinary teams - all while shaping the growth of the EY Studio+ R&I proposition.
Key responsibilities
Lead cross-functional customer insight and customer experience design engagements
Bring depth in statistical modelling and analytics
Champion AI in research
Trusted advisor to senior internal and external stakeholders
Lead, mentor and build future leaders
Shape EY Studio+ growth
Ensure excellence in governance and risk
Required skills & experience
Ideally, you'll also have
Desirable qualifications
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
