Senior Account Executive

Job Description

Join us at EvaluAgent, a dynamic UK-based tech scale-up that is revolutionising the contact centre industry with our cutting-edge AI-fuelled SaaS platform. We're seeking a seasoned (home based) Senior Account Executive to spearhead our sales efforts in the UK market.

With a stellar roster of clients including renowned brands like Samsung, Ubisoft, First Central, and Vitality Health, we're on the cusp of exponential growth following a successful $20 million Series A funding round in 2023. Our refreshed platform, launched in January 2024, is set to redefine workforce engagement by prioritizing Employee Experience (EX) alongside Customer Experience (CX).

Overview:

💰 Salary - Up to £100,000 per annum based on your previous experience plus commission

📍 Location - Home based in the UK

🕒 Type - Full-time, 40 hours (flexible), Permanent

👥 Reports to - Director of Sales

👥 Direct reports - Revenue Pod

About this role:
As a Senior Account Executive, you'll be at the forefront of our mission to
empower a people-first era for contact centres, where technology solutions drive
tangible improvements in both employee satisfaction and customer
engagement. This is your chance to make a significant impact in a pioneering
company, driving us toward ambitious goals and shaping the future of the
industry.

This role offers a unique opportunity to lead a designated pod structure,
comprising yourself as the Senior Account Executive, a Sales Solution Engineer,
and a CX Solutions Consultant. Together, you'll drive new business opportunities,
leveraging your expertise to prospect, qualify, and close deals.

Key Responsibilities:

• Achieve personal goals and pod goals related to KPIs such as sales quota, demos, discovery calls and new pipeline deals.
• Self-source deals through outbound prospecting efforts to build and maintain pod pipeline.
• Conduct discovery calls alongside the Sales Solution Engineer to qualify
  new prospects.
• Demo the product for prospects in the pipeline, collaborating with the
  Sales Solution Engineer.
• Execute outbound sales campaigns focused on target accounts (email, direct mail, calls, social touches, video) with the support of the Sales Solution Engineer.
• Manage the sales cycle and create a sense of urgency to ensure deals close in a timely manner.
• Lead your pod to success through coaching, knowledge sharing and acting as a role model for best practice.
• Gain proficiency with the product, understanding the pain points the platform solves, key value propositions, and objection handling to support opportunity development.
• Proactively seek out professional development opportunities to enhance sales skills and introduce best practices to improve pod performance.
• Diligently log, track, and report on KPIs, tasks, and relevant prospect information in Hubspot.

About you:

You are a top-tier sales professional, experienced in selling to the enterprise, and love being an integral part of the adoption of cutting edge technologies. You are the commensurate consultative sales person; you enjoy educating customers about the ways that your company’s technology will improve their performance, top- and bottom-lines. In addition to being coin-operated, you love seeing that customers are getting a benefit from what you sell, and have many referenceable customers to demonstrate this.

Technical Skills:

• A minimum of 5 years' selling a B2B SaaS platform.
• At least 3 years' experience of selling into Customer Experience (CX) and/or Employee Experience (EX) within a contact centre environment (mandatory).
• Experience of leading a Revenue team, including hiring, training, mentoring and performance management.
• Strong personal use of social networking tools.
• An understanding of the challenges faced within contact centre environments, in particular as they relate to employees / agents.
• Experience of cold outreach and building pipeline through this.
• 75% track record of meeting and exceeding goals and KPIs, including holding personal quotas.
  
  

Personal Attributes:

• Critical thinker adept at solving problems with creative solutions and tactics.
• Exceptional hunting skills, a risk-taking personality, and an inclusive mindset.
• Self-starter; ability to achieve goals without daily supervision.
• Willingness to be held accountable and open to feedback.
• Passionate for sales and developing relationships; avidly seeks knowledge to improve your skillset.
• Adept at conducting entire sales process (from cold outreach to close).
• Strong attention to detail and administrative/technical skills.
• Management and leadership skills to build strong working relationships within your pod and create an environment where they can flourish.
• Energetic, outgoing, bright, good communicator.
• Values of being passionate, curious, and generous.
• Competitive, hard-working, and goal-oriented.
• An understanding of a scale-up business, with the acumen to thrive and help develop best practices within this environment.

Perks of the job:

🏠 Home based, flexible working in the UK - Everyone works from home at EvaluAgent, and we support flexible working hours to accommodate a healthy work-life balance. If you fancy a change of scenery, use your co-working allowance (£60p/m) to work from a co-working space a couple of days a month.

🩺 Private Health Insurance with Vitality - Support for when you need it the most, including mental health support and therapy. Earn rewards towards free Nero coffee, smart watches and reduced gym memberships.

🗓️ 25 days holiday plus bank holidays - Plus your Birthday off, and the option to buy an 3 extra days.

🏝 Working Abroad - Work from anywhere for up to 6 weeks at a time, over 120 days (incl. holiday days).

📚Learning and Development - Supported Personal Development plan with an allocated budget, plus dedicated L&D days.

❤️ Volunteer Day - Spend the day making a difference in your community.

👨‍👩‍👧‍👦 Enhanced Family Leave - For Maternity, Paternity, and Adoption.

Plus all the rest: Income Protection, Group Life Insurance, a home working allowance towards broadband and electricity (£26), NOW:Pensions contribution (EvaluAgent will contribute 5%), Two company meet-ups per year, and extra team meet-ups in the UK.

ED&I at EvaluAgent

We are committed to employing the best people with the right experience and qualifications for the role. We provide equal opportunities for all our candidates and employees and do not discriminate on any factors such as gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. When applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate.

Application Closing Date
This role operates on a rolling interview process, meaning we will be conducting interviews until we extend an offer. As a result, candidates may progress through the interview stages at varying paces.

If you're a seasoned Senior Account Executive with a passion for sales and a track record of success in SaaS environments, we want to hear from you. Join us on this exciting journey and play a pivotal role in shaping the future of EvaluAgent! 🚀