9.4

/10

Transparency Ranking

Evaluagent

EvaluagentEmpolyee verified

Software That Is Proven To Supercharge Agent Performance. A rapidly in-demand SaaS platform, with a great bunch of people behind our product working their magic.
top 3 scores:
91%

Location flexibility

90%

Hours flexibility

90%

Autonomy

Evaluagent

Saas
Employee Experience

evaluagent is a quality assurance and improvement platform that helps our clients to enhance customer service and build loyalty. Our software is empowering Contact Centre agents with live feedback and bespoke coaching plans to improve performance.

Fully-remote

Core hours 10–4

Transparency score
9.4

/10

This score gives you an insight into how transparent this company is about what it's really like to work there—from flexibility to values and more!

86%
FlexScore®

Based on 72 employee responses

We asked employees of Evaluagent what it's like to work there, and this is what they told us.

Location flexibility
91%
Employees are very happy with their working location freedom
Hours flexibility
90%
Employees are very happy with the flexibility in the hours they work
Benefits
82%
Employees are very happy with the benefits their company offers
Work-life balance
78%
Employees feel that they can switch off quite easily from work
Role modelling
85%
Employees feel that flexible working is part of the culture
Autonomy
90%
Employees feel they have complete autonomy over getting their work done

Benefits spotlight

Flexible working week
Work from anywhere scheme – up to 120 days in any 12 month period
Enhanced sick pay – 4 weeks full pay, followed by 4 weeks half pay
Co-working space allowance – £60 per employee per month
Enhanced maternity leave – If you are eligible for SMP the payment made by evaluagent will effectively ‘top up’ the statutory pay so that you receive: first 6 weeks full pay, next 15 weeks at 50% of your average weekly earnings, remaining 39 weeks at standard rate or a rate equal to 90% of your average weekly earnings (you will get whichever rate is lower).
Enhanced paternity leave – During the period of Paternity Leave evaluagent will top up your Statutory Paternity Pay (SPP) so that you receive full pay.
Health insurance – private health insurance with Vitality
Teambuilding days
Dental coverage – via Vitality
Enhanced pension match/contribution – with Royal London and the option for salary sacrifice
Annual pay rises – Enhance your earnings potential with our Performance Related Pay and also Share Options that are available after one year of service. Your dedication will be rewarded with financial benefits and a stake in our company's success.
25 days annual leave + bank holidays
Life insurance
Mental health platform access
Birthday off
Enhanced WFH tools
Buy or sell annual leave – buy up to an additional 3 working days per year
Shared parental leave
Adoption leave
Carer’s leave
Pregnancy loss leave
Compassionate leave
Share options
Personal development budgets
Volunteer days – 1 paid day per year
L&D budget
Employee assistance programme
Work from home budget – £26 per per month to contribute towards your wifi and heating costs
Private GP service
Eye Care Support
Cinema discounts
Family health insurance
Salary sacrifice
Income protection
Private Health Insurance
Group life insurance
What's great about Evaluagent
Mission and vision
  • Automation

    Automation

Culture
  • People-first

    People-first

  • Fast-paced

    Fast-paced

  • Progressive

    Progressive

Our company environment
  • Gifts and praise led

    Gifts and praise led

    Outstanding work and contribution is mainly recognised through gifts and praise at Evaluagent
  • Gender diverse

    Gender diverse

    Evaluagent demonstrates their gender diversity, equity and inclusion through having a leadership team, founder team and/or overall workforce which represents the gender split of the population. They also have a gender equality working group.
  • Above market salary

    Above market salary

    Evaluagent offers salaries above the market average to attract and retain employees
  • Salary Transparency

    Salary Transparency

    Evaluagent are transparent with their salaries on job descriptions
  • Family friendly

    Family friendly

    Evaluagent offer a range of benefits that support parents and families
  • Learning and development focused

    Learning and development focused

    Learning and development is an important part of Evaluagent's ethos and this is demonstrated through a range of benefits which support this

Employee reviews

Evaluagent's employees have anonymously had their say in what they think of the company

Evaluagent has been such a great company to work with that my own mental health has improved since I joined. I no longer get burnt out and stressed like I have at previous roles, and I have the ability to leave my workstation, take a break when I need to without being hounded about productivity like I have in the past. Would absolutely recommend this company to work for.

Evaluagent provides us with the freedom to work when and where we want. We have set OKRs and as long as we make strides to achieve them, we are free to work how we like. It's a fantastic place to work, with two company meetups per year.

Wish more companies worked this way

Flexibility, empowerment and innovation

Working at Evaluagent

Company employees

75

Funding levels

$20 million - Series A

Currently Hiring Countries

United Kingdom

Office Locations

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023
External award Icon

#16 Best Software Companies in UK

2024
External award Icon

High Performer I Winter I Americas/Asia/Asia Pacific/EMEA/Europe/UK

2024
External award Icon

Best Quality Assurance Platform

2023
External award Icon

Easiest To Do Business With I Enterprise I Fall

2023
External award Icon

Best Meets Requirements I Small Business I Fall

2023
External award Icon

Momentum Leader I Fall

2023
External award Icon

Best Support I Small Business I Fall

2023
External award Icon

High Performer I Fall

2023

About us

We’re on a mission to power a people-first era for contact centres - one where employee experience (EX) is prioritised alongside Customer Experience (CX). Following a recent $20m Series A funding round in 2023, we're poised for exponential growth, having recently launched our refreshed AI-fuelled SaaS platform in 2024.

Established in 2012, we're a UK-based tech scale-up with a global footprint, serving esteemed brands like Samsung, Ubisoft, First Central, and Vitality Health. We have plans in place to take our existing Quality Assurance & Improvement platform to the next level and become a market-leading AI-augmented Workforce Engagement Platform for fast growth sales & service teams around the globe.

Flexible working at Evaluagent

We’re passionate about preventing our employees' workload or hours from having a negative impact on their wellbeing and we value employees achieving a work/life balance. We firmly believe that keeping our hours at work limited forces us to prioritise the work that really matters. A healthy amount of sleep and a rewarding life outside of work should not be squandered for a few more hours at work.

When it comes to our working day, we embrace the fact that we work fully remotely from home and that we can have flexibility.

To help achieve this we have these guiding principles:

  1. Most people tend to work their hours somewhere between 7:30 am and 6:30pm but we appreciate that sometimes you may want to vary your start / finish times, have a shorter / longer lunch, nip out to an appointment, pick the kids up, work at a time when you’re at your best to get a piece of work delivered.  That’s okay.
  2. There's no expectation to respond to communications once you've finished working, as such, we don't support email, Slack or other work platforms to be downloaded to your personal mobile.
  3. There may be exceptions if there's something critical being worked on, but this will be the exception rather than the rule.
  4. You / we don’t take advantage and we're respectful of your work / life balance.

For this to succeed, it means:

  • We work our hours and remain focused
  • Talking to your manager about how you like to work so you both understand how this can be supported
  • Your team knows where you are and you keep your manager up to date with changes to usual working times or if you are popping out, for example to get some fresh air or go to the gym.  Using the slack ‘status’ is a good way of doing this.
  • You’re contactable when you are here (whilst respecting any do not disturb status you may have)
  • We take a level of personal accountability for setting boundaries and sticking to them (we know how easy it is to look at slack on holiday!)
  • Above all, our customers are not affected by our work patterns.

Approach to diversity & inclusion

EvaluAgent are fully committed to maintaining a culture that fully supports diversity, equality and inclusion.

Our ethos is to respect and value people’s differences, and to help everyone achieve more at work as well as in their personal lives so that they feel proud of who they are and of the part they play in our success.

Our commitment

We’re committed to the following goals and philosophy of EDI:

  • To eliminate discrimination on the grounds of sex, marital status, sexual orientation, religion, belief, colour, race, ethnic or national origins, disability, part time status or any other unlawful ground.
  • To ensure that all our team members are treated with dignity and respect and treat others in the same way. We believe that everyone has the right to work in an environment which is free from any form of harassment and/or bullying.
  • We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behaviour and our business requirements.
  • To promote excellent relations between different groups, and to protect everyone from harassment or victimisation.

Cultural & Religious Events

As a business, we recognise Christmas day, Boxing day and Easter Friday / Monday and you’ll not be required to work on these days. They’ll be taken as part of your bank holiday entitlement.

However, we appreciate that you may wish to recognise other religious or cultural events as an alternative to these days. In which case talk to your manager and we’ll look to adapt your bank holiday / public holiday entitlement (or approve holiday).

Should you require support at work to enable participation in religious or cultural events (i.e. fasting, private prayer, meditation, etc.) we encourage you to talk through with your requirements with your manager.

What do we think of Evaluagent?

It's clear from evaluagent's amazing score that they have a trust-based approach with enviable benefits that their employees love! We love how much awareness and consideration they bring to their employees wellbeing and what a supportive environment they have created.

Meet who might be hiring you

Hi 👋

I'm Serena, a People & Culture Lead at evaluagent and the lead on all things recruitment.

Although I'm the lead in this remit, you will be warmly led through the recruitment process either by myself, Holly or Jayne. Please feel free to reach out to us at any point during your evaluagent recruitment journey with any queries you may have 🤗

We pride ourselves on constantly looking at how we do things and why. We encourage an open environment where everyone can grow, learn and challenge one another.

At evaluagent, we have 3 core values:

❓ Curiosity
💙 Passion
👐 Generosity

We look for people who demonstrate these values during our recruitment processes to ensure you align with our company culture, and that we would equally be a good fit for you too!

Make sure you connect with our careers page to be the first to hear about some of our exciting upcoming roles 🚀

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023
External award Icon

#16 Best Software Companies in UK

2024
External award Icon

High Performer I Winter I Americas/Asia/Asia Pacific/EMEA/Europe/UK

2024
External award Icon

Best Quality Assurance Platform

2023
External award Icon

Easiest To Do Business With I Enterprise I Fall

2023
External award Icon

Best Meets Requirements I Small Business I Fall

2023
External award Icon

Momentum Leader I Fall

2023
External award Icon

Best Support I Small Business I Fall

2023
External award Icon

High Performer I Fall

2023
Behind the scenes at Evaluagent

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