We’re on a mission to power a people-first era for contact centres - one where employee experience (EX) is prioritised alongside Customer Experience (CX). Following a recent $20m Series A funding round in 2023, we're poised for exponential growth, having recently launched our refreshed AI-fuelled SaaS platform in 2024. 

Established in 2012, we're a UK-based tech scale-up with a global footprint, serving esteemed brands like Samsung, Ubisoft, First Central, and Vitality Health. We have plans in place to take our existing Quality Assurance & Improvement platform to the next level and become a market-leading AI-augmented Workforce Engagement Platform for fast growth sales & service teams around the globe.

EvaluAgent are fully committed to maintaining a culture that fully supports diversity, equality and inclusion. 

Our ethos is to respect and value people’s differences, and to help everyone achieve more at work as well as in their personal lives so that they feel proud of who they are and of the part they play in our success.

We’re committed to the following goals and philosophy of EDI:

To eliminate discrimination on the grounds of sex, marital status, sexual orientation, religion, belief, colour, race, ethnic or national origins, disability, part time status or any other unlawful ground.

To ensure that all our team members are treated with dignity and respect and treat others in the same way. We believe that everyone has the right to work in an environment which is free from any form of harassment and/or bullying.

We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behaviour and our business requirements.

To promote excellent relations between different groups, and to protect everyone from harassment or victimisation.

As a business, we recognise Christmas day, Boxing day and Easter Friday / Monday and you’ll not be required to work on these days. They’ll be taken as part of your bank holiday entitlement.

However, we appreciate that you may wish to recognise other religious or cultural events as an alternative to these days. In which case talk to your manager and we’ll look to adapt your bank holiday / public holiday entitlement (or approve holiday).

Should you require support at work to enable participation in religious or cultural events (i.e. fasting, private prayer, meditation, etc.) we encourage you to talk through with your requirements with your manager.

People-first

Fast-paced

Progressive

Outstanding work and contribution is mainly recognised through gifts and praise at Evaluagent

Gifts and praise led

Evaluagent demonstrates their gender diversity, equity and inclusion through having a leadership team, founder team and/or overall workforce which represents the gender split of the population. They also have a gender equality working group.

Gender diverse

Evaluagent offers salaries above the market average to attract and retain employees

Above market salary

Evaluagent are transparent with their salaries on job descriptions

Salary Transparency

Evaluagent offer a range of benefits that support parents and families

Family friendly

Learning and development is an important part of Evaluagent's ethos and this is demonstrated through a range of benefits which support this

Learning and development focused

Automation

We’re passionate about preventing our employees' workload or hours from having a negative impact on their wellbeing and we value employees achieving a work/life balance. We firmly believe that keeping our hours at work limited forces us to prioritise the work that really matters. A healthy amount of sleep and a rewarding life outside of work should not be squandered for a few more hours at work.

When it comes to our working day, we embrace the fact that we work fully remotely from home and that we can have flexibility.

To help achieve this we have these guiding principles:

Most people tend to work their hours somewhere between 7:30 am and 6:30pm but we appreciate that sometimes you may want to vary your start / finish times, have a shorter / longer lunch, nip out to an appointment, pick the kids up, work at a time when you’re at your best to get a piece of work delivered.  That’s okay.

There's no expectation to respond to communications once you've finished working, as such, we don't support email, Slack or other work platforms to be downloaded to your personal mobile.

There may be exceptions if there's something critical being worked on, but this will be the exception rather than the rule.

You / we don’t take advantage and we're respectful of your work / life balance.

Talking to your manager about how you like to work so you both understand how this can be supported

Your team knows where you are and you keep your manager up to date with changes to usual working times or if you are popping out, for example to get some fresh air or go to the gym.  Using the slack ‘status’ is a good way of doing this.

You’re contactable when you are here (whilst respecting any do not disturb status you may have)

We take a level of personal accountability for setting boundaries and sticking to them (we know how easy it is to look at slack on holiday!)

Above all, our customers are not affected by our work patterns.

United Kingdom

Evaluagent

It's clear from evaluagent's amazing score that they have a trust-based approach with enviable benefits that their employees love! We love how much awareness and consideration they bring to their employees wellbeing and what a supportive environment they have created. 

evaluagent is a quality assurance and improvement platform that helps our clients to enhance customer service and build loyalty. Our software is empowering Contact Centre agents with live feedback and bespoke coaching plans to improve performance. 

I'm Serena, a People & Culture Lead at evaluagent and the lead on all things recruitment. 

Although I'm the lead in this remit, you will be warmly led through the recruitment process either by myself, Holly or Jayne. Please feel free to reach out to us at any point during your evaluagent recruitment journey with any queries you may have 🤗 

We pride ourselves on constantly looking at how we do things and 

. We encourage an open environment where everyone can grow, learn and challenge one another.





   ❓ Curiosity
   💙 Passion
   👐 Generosity

We look for people who demonstrate these values during our recruitment processes to ensure you align with our company culture, and that we would equally be a good fit for you too! 

Make sure you connect with our 

 to be the first to hear about some of our exciting upcoming roles 🚀 

#16 Best Software Companies in UK

High Performer I Winter I Americas/Asia/Asia Pacific/EMEA/Europe/UK

Best Quality Assurance Platform

Easiest To Do Business With I Enterprise I Fall

Best Meets Requirements I Small Business I Fall

Momentum Leader I Fall

Best Support I Small Business I Fall

High Performer I Fall

Discover companies with Flexa’s hyper-personalised search experience. Trusted by some of the most exciting companies in the world. Apply for your perfect job today!

Flexa Careers | Find a workplace where you’ll thrive

Revenue Operations Manager

Evaluagent has been such a great company to work with that my own mental health has improved since I joined. I no longer get burnt out and stressed like I have at previous roles, and I have the ability to leave my workstation, take a break when I need to without being hounded about productivity like I have in the past. Would absolutely recommend this company to work for.

Evaluagent provides us with the freedom to work when and where we want. We have set OKRs and as long as we make strides to achieve them, we are free to work how we like. It's a fantastic place to work, with two company meetups per year.

Evaluagent

Benefits at Evaluagent

About Evaluagent

What is this page?

Are you an employer of choice?

Then the world needs to know.