Pre-Sales Technical Engineer - NORTH

Job Description

Job posting title

Pre-Sales Technical Engineer - NORTH

Job summary

The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licencing and technical queries and talking to / visiting end-users of larger organisations in order to facilitate product sales.

Job description

Job Summary

The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licencing and technical queries and talking to / visiting end-users of larger organisations in order to facilitate product sales. They are expected to be product experts with a strong knowledge in IT systems and the threat landscape. Their role is more encompassing than simply technical support and although not a sales person they will have a bearing on the sales into larger enterprise customers.

Functional Responsibilities and Duties (English - Mandatory)

• Support the sales team in handling more technical enquiries from larger end-user customers
• Discussing technical aspects of the products with end-users
• Train resellers and Eset staff on products and their application
• Be a central source of knowledge for the sales and marketing teams on all aspects of the product, it’s licencing and impact / integration in broader IT systems
• Be an Eset evangelist both at end-user meetings and events
• Keep up-to-date on industry knowledge and news on a technical basis
• Assist and develop onsite or remote PoC’s, Demos and customer engagement.
• Participate in sales strategy planning, customer design, technical evaluations and sales calls.
• Provide technical sales advice to the internal and external sales teams on specific enquiries
• Undertake product training sessions for Eset staff
• Undertake product and technical training sessions for resellers and their staff (time required away)
• Undertake web demonstrations to key customers and resellers
• Undertake onsite demonstrations to prospective customers and resellers (time required away)
• Attend exhibitions and conferences to provide technical product advice (time required away)
• Prepare and undertake monthly product webinars to the reseller channel and end-users
• Manage KPI’s and personal goals

Experience

• Previous experience providing technical support to both end-users and resellers
• Experience with security software and their application within an IT environment
• Working knowledge of IT infrastructures using a wide range of OS
• Previous experience delivering training
• Previous experience in presenting IT products
• Project management experience

Knowledge

• In-depth knowledge of the security software industry and Eset competitors
• Complete ESET product knowledge
• Good knowledge of Linux OS

Language

English C2 - Proficient

Personal characteristics

• Able to present confidently to senior IT staff specialising in IT Security (CISO level)
• Able to relate security issues to business concerns and match to a product solution
• Enterprise network knowledge essential
• An understanding of encryption technologies
• An understanding of server infrastructure and domain configuration
• Extensive knowledge of current Windows server and desktop operating systems

Leadership

N/A

Travel

• Full valid driver’s licence
• Able to travel and stay away as and when required

Job requisition

JR-04754 Pre-Sales Technical Engineer - NORTH (Open)

Primary location

Bournemouth

Additional locations

Time type

Full time