Legal Operations Manager

Job Description

The Legal Operations Manager plays a key role in enabling the Legal and Ethics team to operate efficiently, consistently, and with a strong service ethos. This role enhances operational performance by improving processes, supporting team workflows, responding to queries, developing solutions, and driving continuous improvement. The Legal Operations Manager will work collaboratively across the team to ensure legal services are delivered effectively, supported by clear processes, reliable tools, and strong operational foundations.

Location: We perform at our best when we feel trusted and are able to choose an approach to working that suits us best, which is why we are a remote-first company. However, we also believe in face to face collaboration, and our UK colleagues meet once a month for team time and quarterly for company get togethers in our Leeds office, so we ask that you be within a commutable distance that you are comfortable with in order to attend the office on those occasions.

About our Recruitment Process: We welcome applications from all individuals, irrespective of age, disability, sex, gender identity, sexual orientation, race, nationality, ethnic or national origin, religion, or belief. As we understand the value of the transferability of skills and experiences, we are not looking for the 'perfect candidate', we encourage everyone who is truly excited about our mission to apply.

We receive a high volume of interest in our roles and may close applications early if we reach capacity. We strongly recommend applying as soon as possible to avoid disappointment.
If you require additional time to complete your application due to accessibility needs or other circumstances, please don’t hesitate to contact us, we’re happy to support you.

Day to day we’ll trust you to:   

Operational Support & Team Enablement

• Provide day-to-day operational support to the Legal and Ethics team, ensuring smooth workflow management and consistent service delivery.
• Act as a central coordination point for incoming queries, ensuring accurate guidance, prioritisation, and timely resolution.
• Facilitate the timely issuing of sales contracts and support the handling of related queries, ensuring clarity and efficiency in the process.
• Develop and maintain support materials, guidance notes, and internal resources to help the team operate efficiently.

Process Improvement & Ways of Working

• Identify opportunities to improve processes across the team and legal service delivery, working with stakeholders to implement solutions.
• Monitor performance metrics, KPIs, trends, and feedback loops to measure effectiveness and identify areas for further improvement.

Technology Use & Optimisation

• Maximise the use of legal technology tools (e.g., CLM, matter management systems) to improve efficiency, consistency, and visibility of legal work.
• Identify opportunities to better use existing tools and platforms to support legal workflows and improve user experience.

Governance, Quality & Compliance

• Support audits, risk assessments, policy implementation, and compliance-related activities across the Legal and Ethics team.
• Champion high standards of quality, accuracy, and operational consistency.
  
  

You’ll need to have:   

Skills and Competencies

• Strong analytical and problem-solving skills.
• Excellent organisational and time management abilities. Management of multiple priorities in a fast-paced environment.
• Skilled in stakeholder engagement and cross-functional collaboration.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong service orientation with the ability to support colleagues and enable them to perform effectively.
• Ability to design practical, scalable solutions to operational challenges.

Experience

• Experience supporting the operational needs of a legal or professional services team, including managing workflows or triaging queries.
• Experience improving ways of working, developing support materials, and enhancing team efficiency.
• Experience with contract lifecycle management (CLM) and document management systems favourable.
• Demonstrated success in leading process improvement and change initiatives.
• Familiarity with legal service delivery models and operational best practices.

Behaviours and Attributes

• Proactive and self-motivated with a continuous improvement mindset.
• Collaborative and inclusive, with the ability to build strong working relationships.
• Resilient and adaptable to change.
• Detail-oriented with a commitment to quality and accuracy.
• Strategic thinker with a hands-on approach to problem solving.

What’s in it for you?

At Emerald, we value our people. Becoming a part of our team means you’ll join a trusting and flexible environment and we've been flexified so you can trust that we're a truly flexible workplace. All we ask is that you attend the office once a month to come together with work colleagues. You'll also have numerous opportunities to progress your career, as well as access to professional development and the opportunity to learn new skills.

You’ll receive a wide range of benefits, such as 38 days annual leave (inclusive of bank holidays, remote flexible working, a discretionary performance bonus, 6% pension contribution and various benefits aimed at supporting your wellbeing and work-life balance such as a working from home allowance. You can check out a full list of our benefits here.

Roles are advertised at a benchmarked market median rate. Offers will be made within a range of the median, depending on skills and experience.

Please note - Applicants must be authorized to work in the UK without restrictions or sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Emerald Group is committed to creating an inclusive environment for all of our applicants. If you would like to request any accommodations/adjustments from application through to interview stages, please complete the relevant section within the application or contact us at peopleteam@emerald.com and let us know.