Fraud Analyst

Job Description

Mission

The Trust team works to build trust and keep bad actors out of all sides of our marketplace: consumers, riders and partners.

As a Fraud Analyst at Deliveroo, you will be on the frontline of fraud & abuse prevention and will apply a data-driven approach to identify, understand, and tackle emerging fraud & abuse trends across Deliveroo markets.

You will drive important performance metrics such as fraud & abuse losses, false positives & operational efficiency. You will partner with Product, Engineering, Data Science, Customer Care, Compliance & outsource teams to detect & prevent both fraud & abuse globally. You will be reporting to Fraud Operations Manager

What you’ll be doing

• Monitor and respond to alerts in fraud management tools, and take necessary actions to mitigate risks.

• Investigate spikes and patterns in fraud metrics to identify emerging trends and suspicious activities.

• Handle fraud incidents and escalations, providing timely analysis and resolution for evolving fraud trends.

• Maintain and update internal fraud process documentation to ensure operational consistency.

• Support the Fraud Operations Manager in refining policies, procedures, and internal workflows.

• Take ownership of daily team workflows relating to fraud & abuse prevention across all sides of the marketplace

• Handle and respond to fraud-related inquiries and concerns from internal stakeholders

• Provide subject matter expertise on investigations/escalations to the tech, operations & leadership teams

• Engage with stakeholders to understand business reirements and deliver strategic fraud prevention measures

Requirements

• 5+ years previous fraud prevention experience at the merchant level

• Meticulous attention to detail

• Willingness to take initiative & gain new responsibilities

• Demonstrates a strong commitment to thoroughness and precision

• Outstanding communication skills in English

• Have a strong understanding of fraud & abuse best practises

• Demonstrated experience of working on a global scale in a complex environment

Nice to have

• Direct experience maximising machine learning & rule based fraud prevention tooling (such as Ravelin/Sift/Signifyd etc)

• Experience with big data tools like SQL and Looker

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.