Account Manager - Lille

Job Description

Account Manager – Lille

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an Account Manager to join our team in Lille. In this role, you’ll be responsible for the success of a strategic portfolio of key restaurant partners in mature sectors, acting as a Food-Tech expert to drive long-term growth and operational excellence.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Restaurant Account Management team. This is a 100% remote position focused on the Lille market, where you will manage a selection of high-priority accounts that require specialised expertise and high-touch partnership management.

Here’s what your day-to-day might look like:

• Strategic Partnership Management: Act as the dedicated Food-Tech expert for Lille, building durable, high-value relationships with key restaurant partners.

• Data-Driven Consultation: Use performance data to provide personalised coaching, optimising the profitability of your portfolio and ensuring long-term success.

• Performance Analysis & Agility: Regularly analyse portfolio performance to make proactive recommendations to leadership, quickly deploying new tools and features in our fast-paced environment.

• Marketing & Promotions: Design and implement bespoke marketing campaigns and promotional strategies tailored to your partners' specific needs.

• Operational Oversight: Closely monitor live operations to ensure a seamless experience for both the restaurant partners and our customers.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Commercial Experience: Significant experience (typically 2–3+ years) in a similar account management or commercial role, with a proven track record of hitting OKRs.

• Advanced Negotiation: Proven ability to lead complex commercial discussions, including contract negotiations and the implementation of new commercial tools.

• Market Expertise: Strong "on-the-ground" knowledge of the local market and the ability to maintain a high-quality competitive watch.

• Analytical Skills: A proven ability to identify, understand, and act upon commercial and operational performance data to drive service excellence.

• Communication & Proactivity: Excellent ability to influence partners while upholding company values; professional proficiency in English (written/spoken) is required.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. Deliveroo France is proud to have achieved a score of 99/100 on the 2023 Gender Equality Index.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!