Supporter Care Assistant

Job Description

About CoppaFeel!

CoppaFeel! exists to educate and remind every young person in the UK that checking their boobs isn’t only fun, it could save  their life. We are the first breast cancer charity in the UK to create  awareness amongst young people, with the aim of instilling a new  healthy habit that could one day save their life.

About the role

We are looking for a Supporter Care Assistant to help provide exceptional support to our valued supporters during our busiest period of the year, Breast Cancer Awareness Month. This period is when we are managing an increased amount of fundraising activities (including Corporate Partnership activations) and when we receive the most enquiries about supporting CoppaFeel!. Breast Cancer Awareness Month is the time when our fundraisers need the most support from us and it is a lively, fun and interesting time to be part of the team. As the charity continues to grow rapidly, it has started to become a time where our staff resources are limiting us in making the most of the opportunities so we would like someone to join our team to help and support us in maximising this time of year.

DUTIES AND RESPONSIBILITIES

Supporter Stewardship

• Respond to a range of fundraising enquiries in a timely manner, liaising with supporters via email and over the phone as appropriate. 
• Send out ad hoc postal requests for fundraising materials from CoppaFeel!’s office. 
• Work with the Individual Giving Manager in supporting the creation and postage of weekly thank you letters and gifts for donors. Supporting the thanking of corporate partners as appropriate. 
• Ensure communications with supporters are recorded on our CRM system.
• Identify high performing fundraisers or supporters to submit for Chest Champion status to ensure recognition and celebration of their support.
• To attend events to represent CoppaFeel! and the Fundraising team. 
• To support in the stewardship of small businesses based on our small partnership criteria including monitoring activity and stewarding through dedicated fundraising platforms. 

Coordination of fundraising materials 

• Support the Operations team in coordinating fulfilment of requests for postage of materials. 
• Responsible for monitoring the inventory of fundraising materials within the office and our storage unit. 
• Ensure our fundraising materials remain relevant and up to date with current fundraising guidance, CoppaFeel! health messaging and branding.

Administration

• Work with our Finance Executive to support accurate finance reconciling of donations and income streams along with general finance administration. 
• Code the back end of JustGiving pages to ensure accurate income reconciliation and reporting. 
• Create and maintain up-to-date records on our donor database.
• Pull accurate reports from our donor database as requested by the Fundraising team to maximise donor engagement and retention. 
• Adhere to GDPR requirements. 
• Participate in CoppaFeel! fundraising and team meetings. 
• Identify any opportunities for the promotion of fundraising opportunities in our organisational social media coverage or CoppaDrop mail newsletter by highlighting gaps or availability to the relevant members of the Fundraising team. 
• Identify and share updates from across the organisation as appropriate 
• Support on coordinating travel for the Fundraising team where necessary for events and meetings. 

Skills, Experience and Qualifications 

Essential 

• Very good administrative skills. 
• Very good organisational skills. 
• Good time management skills. 
• Ability to plan and meet deadlines. 
• Ability to work effectively with colleagues at all levels across the department and organisation. 
• Comfortable meeting new people and building relationships.
• Good initiative with an eagerness to learn. 

Desirable 

• Experience of customer service both in person and on the telephone and email. 
• Experience of fundraising. 
• Experience of the charity sector.

Applications for this vacancy close on the 5th August at 9am. however, we will be actively interviewing throughout so early application is advised. CoppaFeel! reserves the right to close this vacancy early if we receive high levels of applications for the role. 

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.   

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.