Senior Regional Relationships Manager (maternity cover)

Job Description

Blood Cancer UK has embarked on an exciting and ambitious new strategy which strives to deliver the best possible treatments and care for people affected by blood cancer. A key driver of the strategy is the growth we will deliver in our regional fundraising programme. We have a proud history of volunteer and supporter-led fundraising, and our well-established Regional Relationship Team plays a key role in achieving income growth to support our mission of beating blood cancer in a generation We are looking for an experienced manager who understands and is passionate about community and volunteer-led fundraising, who keeps the supporter at the heart of what they do and is focused on delivering results. Working alongside dedicated colleagues, this is the perfect role for someone looking to put their experience of leading a community fundraising programme to use and help us grow our regional audience. You will be an integral part of our Public Fundraising leadership team as we seek to develop operational plans to deliver transformational growth across our income. You will also enjoy the active support and buy-in of senior colleagues, the Executive Team and others from across the organisation who are all committed to achieving our fundraising goals.

There will be two interview stages for this role with the first stage virtual interviews taking place on Thursday 24th/Friday 25th October. Second Stage Interviews will take place in-person on either Tuesday 29th and or Wednesday 30th October.

Key Responsibilities

MAIN RESPONSIBILITIES
Strategy and Operational development

• To implement a Regional Relationships Strategy and subsequent operational plans to deliver growing net income in line with wider Public Fundraising strategy.
• Accountable for delivering ambitious budget across Regional Income streams including DIY fundraising, Volunteer fundraising, supporter-led Walk of Light events and regional corporate fundraising.
• To work collaboratively with colleagues across the Public Fundraising Team and wider Engagement directorate to help drive organisational development and deliver the strategy
• Contribute to future direction of the overall Volunteering Strategy at Blood Cancer UK

Acquisition

• Identify opportunities for growth, both within existing regional portfolio and new product development opportunities
• Develop and implement marketing strategies for DIY fundraising and Volunteer recruitment
• Manage framework and approach to Regional Relationship Manager pipeline development, ensuring team are galvanised and supported to managing active pipeline of high value relationship opportunities, from generating new leads to conversion of opportunities.

Retention

• Oversee development of effective supporter journeys across all regional income streams to maximise income, conversion and retention
• Work closely with Involvement & Volunteering team to develop central volunteering supporter journey
• Work closely with other members of Public Fundraising to identify cross-selling opportunities across the wider portfolio

Digital

• Drive improved use of digital tools and insights, working with experts from across the organisation to drive growth and create efficiencies within the regional team

General Responsibilities:

• Manage three Lead Regional Relationship Managers and a Regional Development manager to develop and implement operational plans across their regions/area of remit, in line with the wider Regional Relationship Strategy
• Provide inspiring leadership, direction and support to wider Regional Relationship team ensuring objectives and targets are met and team development is prioritised.
• Monitor and manage the Regional Relationship budget within remit on a monthly, quarterly and annual basis and ensuring team have effective reporting tools to help proposing effective corrective action and activities when performance is not on track and developing business cases for investment when necessary.
• Build internal relationships at all levels to ensure the work of the Regional Relationships team is understood and actively supported by other teams and ensure that you work actively with other colleagues and wider organisational goals.
• Maintain an expert knowledge of best practice and trends in Regional Relationships Fundraising including networking within the charity sector.
• Representing Blood Cancer UK to a range of senior external audiences supporting the delivery of our vision and ensuring that the charity’s profile and reputation are enhanced.
• Ensure all regional fundraising activity within the region complies with charity fundraising law and regulations and adheres to Blood Cancer UK’s compliance standards.
• Carry out any other duties as appropriate, directed by the Head of Public Fundraising

THINGS WE ALL DO

• Promote Blood Cancer UK’s vision, mission and core values
• Attend and assist at Blood Cancer UK events and activities as required (NB this involves evening and weekend work)
• Be an effective ambassador for Blood Cancer UK at any activity you attend
• Develop an in-depth understanding of our work
• Follow the principles of LEAN and continuous improvement
• All staff are expected to adhere to Blood Cancer UK’s policies and procedures
• Do any other reasonable things your manager needs you to do

Skills, Knowledge and Expertise

• Experience in leading community/regional fundraising, events or volunteering fundraising programmes/campaigns in a charity setting
• Experience of strategic planning and budget setting in the complex range of activities under Community/Regional and Events Fundraising, with a demonstrable track record of growing income
• Experience of successfully developing and implementing supporter journeys to maximise net income, average gifts and repeat support
• Proactive working knowledge of relationship management databases (experience of working with Dynamics 365 and PowerBI is desirable)
• Knowledge of best practice and equality in volunteer management practice
• Proven experience of creating a positive culture which embraces change, performance, problem solving and innovation.
• Confident in promoting a data-driven culture and developing strong marketing strategies through data led decisions.
• Confident communicator and strong leader with good interpersonal skills, with an eye for detail and the ability to influence and motivate others.
• Ability to analyse the performance and key trends of complex programmes and produce clear proposals for improvements and growth; and then effectively plan, implement and evaluate changes to deliver growth
• Ability to take a flexible approach to managing a wide and varied workload, prioritising and delegating accordingly, ensuring achievement of targets within a fast paced and changing environment with tight deadlines
• A collaborative approach to working with internal and external stakeholders