Marketing Operations Manager

Job Description

Marketing Operations Manager

Let’s transform banking forever.

ClearBank is built on the belief that banking infrastructure shouldn’t slow down progress. Quite the opposite. Speed it up and that’s when you unlock potential. When you really start to innovate.

That spirit and ‘can-do’ attitude is why our clients – from FinTech's and crypto platforms, to banks and credit unions – choose to use our API to power their banking infrastructure.

But it’s our people who are the stars here. They power that innovation, push harder to break boundaries. They make coming to work (or working from home) fun. They’re the ones we trust to catapult our clients to success. Just as they trust us to build a business that’s always striding forward.

What you can expect:

ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank.

About the role

You’ll be joining the Revenue Operations Team as Marketing Operations Manager. Reporting to the Revenue Operations Lead, you’ll be a part of a fast-growing business that is challenging the market and doing things differently.

We’re looking for someone to jump straight in to manage and ultimately be accountable for our implementation of HubSpot and the integration with Salesforce and develop the Marketing tech stack as it continues to grow. This role will be responsible for reporting on Marketing performance and supporting the development and execution of marketing automation strategies that drive engagement, lead generation and revenue growth.

The ideal candidate will have experience with HubSpot, Salesforce and other marketing automation tools, as well as a deep understanding of best practices and strategies.

Detailed responsibilities:

• Manage, develop and own the Marketing technology stack to support ClearBank’s growing go to market activities in the UK and Europe

• Act as a central liaison between Marketing, Sales, and Revenue Operations. Align campaign goals with commercial objectives and ensure smooth handoffs between teams through the improvement of lead processes

• Support the Marketing and Sales teams with campaign execution, automation and workflows. Ensure accurate tracking of performance metrics and attribution

• Build and execute email campaigns - client retention and lead nurturing programmes to drive engagement, generate leads, and revenue growth for a steady flow of Marketing Qualified Leads (MQLs) at the top of the funnel

• Own all marketing performance related data and reporting, including the development of campaign attribution and lead scoring processes

• Provide training and assistance for the team and all new starters

What we are looking for:

• Experience in Marketing Operations and/or Demand Generation or Campaign Management

• Strong working knowledge of HubSpot

• Experience with, and a good understanding of, Salesforce

• Solid expertise of Marketing KPIs and metrics

• Outstanding Excel and PowerPoint skills

• Data-driven and analytic with an interest in how we keep improving and maximise our activities, with experience in data visualisation tools (e.g. Tableau, Power BI)

• Knowledge of consent management and email marketing best practices

• Understanding of regulatory environment and global compliance requirements

• Excellent project management skills

• Naturally passionate and curious about marketing effectiveness and operations

• Collaborative and the ability to manage, actively engage key stakeholders across the revenue team and the business

What makes a great ClearBank team member? Does this sound like you?

• You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank.

• You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you’re your colleagues and customers: you really, genuinely care.

• You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate.

• ‘I’ before ’we’, isn’t in your vocabulary

*Regretfully we cannot sponsor applicants for immigration purposes at the current time.

What we offer in return:

• We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.

• Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.

• Holiday – 27 days of annual leave per year, plus bank holidays.

• Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most.

• Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.

• Socials – Regular social events open to all.

• Holiday swap – Option to swap your bank holidays to any other day of your choice.

• Wellbeing – 24/7 employee assistance program including mental health support, life assurance, and income protection.

• Bigger than ClearBank – Take a couple of days per year to do something that matters to you.

A little bit more about us!

ClearBank is Where You Can belong:

At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:

• 42% of our senior management roles are held by women

• Our enhanced family leave policies

• Launching our partnership with Code First Girls

• Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group

Our hiring process and what you can expect:

Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;

Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too);

First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.

Second Interview: This will be a competency-based interview with one or more members of our team.

Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.

Offer: Congratulations! Get ready to transform banking forever!

Our commitment to you as a candidate:

We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.

We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.

We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!

Equal Opportunities

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit

By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.