Contact Sales Agent

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Our goal is to sustain our customer base at 7.45 million and then expand it to 7.7 million in 2024. The role requires a Solver to confidently attract new customers while preserving the existing ones across various channels in a dynamic environment, utilizing a range of offers from Energy tariffs to Service offerings. The position involves Inbound/Outbound Voice tasks, as well as the capability to sell and retain customers through Chat/Messaging platforms.

Monthly commission with OTE - up to 34k inclusive of your salary.

Location - Stockport New Bridge Lane, SK1 2GT

What will you be up to?

• Successfully acquire new customers who are interested in joining BG for energy whilst maximising upsell/cross sell opportunities.
• Retain customers who are thinking of leaving or who have started the withdrawal process with bespoke offers that constantly change. This includes customers that are moving home.
• Be confident in completing Outbound Retention activity for customers are in the process of leaving.
• Being comfortable in offering different propositions depending on the customer need and prop availability.
• Be an advocate of all Products and Solutions linked to Energy 2.0 and promote these effectively to support growth and sustainability.
• Identify and understand customer needs to provide a consistently high-quality service and effectively promote British Gas products and services to enhance the customer experience.
• Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service driving positive Net Promoter Score.
• Deliver customer outcomes that meet British Gas values and our commitment to treating customers fairly.
• Resolve ongoing for issues for existing customers first time that will enhance retention success.
• Required Knowledge, Skills & Experience
• Sales and Retention experience in knowing how to tailor conversations according to customer needs.
• Experience in promoting different offers and being comfortable in having growth targets.
• Excellent understanding of the current energy retail landscape including market positions, tariff options and pricing.
• Grounded core technical ability to resolve ongoing issues on NEP and SAP.

Key Competencies/Core Capabilities required to perform the role;

• Setting the standard on sales demonstrated through skills i.e. positioning, negotiating, objection handling and closing sales.
• Best in class commercial knowledge, competitor knowledge and conversation ability, applying this knowledge with of sales conduct.
• Budget management helping manage tariff and proposition cost vs revenue.
• Ability to track and document reasons for joining/leaving
• Ability to move between offers depending on customer type and market conditions.
• Excellent communication skills and ability to clearly articulate offers and price comparisons.
• Empathy for customers who we may have let down or
• Passionate about British Gas as a brand and how we are contributing to Net Zero.
• Resilience when market conditions are challenging

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.