Propositions Delivery Manager

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Proposition Delivery Manager (Remote/Hybrid Working)

At British Gas, we have one of the best-known brands in the country (with 95% brand awareness). We have a family of door-opening brands that are the envy of

many, and we’re really excited about the future. Why? Because we’re evolving to become a truly purpose-led organisation, Energising a greener, fairer future.

To get where we’re going, we need a brilliant Propositions Delivery Manager. with the vision, passion and energy to drive our commercial performance to the next level.

The Propositions Delivery Manager will play a pivotal role in ensuring our Protection portfolio campaigns meet customer needs and drive the best Commercial outcomes to support growth in our customer base.

The Role:

• Use insights and customer research to design, develop and launch engaging and innovative Commercial propositions and promotions into market to drive sales grow the customer base
• Deliver a logical and cohesive set of customer propositions, supporting the development of a campaign calendar across all channels
• Responsible for in-life campaign performance tracking, highlighting course correction activity where necessary, and end-to-end management of initiatives from launch through to post campaign performance and analysis
• Work alongside Product Managers to identify pockets of trapped value and new opportunities for growth, ultimately bringing these to life to support delivery of the business plan
• Partner across the wider Services and Solutions matrix organisation to optimise investments and coordinate activity to improve both customer and commercial outcomes

The Person Requirements:

• Excellent communication skills and commercial acumen
• Strong stakeholder management skills and leadership, building both internal and external relationships
• Strong planning, organisational and interpersonal skills, with the ability to project manage activity in collaboration with multiple stakeholders
• The ability to analyse data sets and extract key information to form recommendations and implement business solutions (responding to market and customer needs)
• Experience with inputting into commercial business plans
• Good understanding of the external marketplace and consumer trends
• Working knowledge of insurance products and associated regulatory rules and principles
• Experience of implementation, delivery and tracking performance of customer propositions

#LI-BGAS

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.