Payment & Vendor Relationship Lead

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future.

🚀 Payment & Vendor Relationship Lead

📍 Location: Dublin | Hybrid working, 1 day per week in the office.

🕒 Permanent

About the Role

In this role you’ll help manage credit management across commercial, residential and homecare areas. You’ll mainly focus on ensuring effective day to day running of processes, quality and effective management of 3rd party vendors. You’ll also be responsible for improving processes and increasing efficiency where possible.

💼What you’ll be doing:

• Manage end‑to‑end payment processes across commercial, residential and services customer segments.
• Develop and maintain efficient, compliant payment processes for external vendors and internal teams.
• Oversee direct debit file processing, payment allocation, suspense account management and resolution of missing payments in partnership with the contact centre admin team.
• Manage performance and operational effectiveness of all payment‑related third‑party vendors (AIB, Paragon, Worldpay, Realex, Capita, Fexco, etc.), ensuring strong governance and KPI delivery.
• Act as subject matter expert on payments for projects, product launches, audits and regulatory changes impacting payment workflows.
• Drive continuous improvement, standardisation and automation across all payment processes and systems.
• Produce clear, accurate and actionable reporting on payments KPIs, trends, risk areas and operational performance.
• Define, implement and monitor KPIs for internal teams and third‑party partners to ensure strong process performance.
• Design and implement new payment initiatives and campaigns to increase direct debit uptake and retention, promote low‑cost payment channels, reduce Opex and support bad debt reduction.
• Build strong cross‑functional relationships to ensure alignment on payment operations, system changes and performance.
• Maintain a strong focus on customer experience, complaint prevention and the fair treatment of customers.
• Ensure compliance with SEPA requirements, internal controls, audit standards and regulatory obligations.

Skills & Experience:

• Strong understanding of payments and collections processes, including end‑to‑end payment lifecycle management.
• Deep knowledge of process efficiency, optimisation methodologies and continuous improvement best practices.
• Solid technical expertise in SEPA Direct Debit operations, payment allocation, reconciliation and suspense account management.
• Experience with automation, workflow optimisation and system enhancement within payment processes.
• Strong stakeholder management skills with the ability to lead meetings and communicate effectively across all levels of the organisation and with external partners.
• Excellent organisational and time‑management capabilities, with the ability to manage multiple priorities.
• Strong problem‑solving and decision‑making skills, with a focus on root cause analysis and sustainable solutions.
• Highly collaborative mindset with the ability to work across teams, functions and third‑party vendors.
• A proactive, detail‑oriented approach with a strong focus on controls, compliance and operational accuracy.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/bordgais

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.