Centrica • Ireland

Head of Digital DevOps

Employment type:  Full time


A little flex time

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.


Head of Digital DevOps



Reporting to: Technology Director, Bord Gáis Energy

Bord Gáis Energy is one of Ireland’s leading energy and service companies. We supply gas, electricity, and energy services to over 700,000 homes and businesses across the country, offering excellent customer service as well as the best value possible. Bord Gáis Energy is uniquely positioned to drive positive change and we have an opportunity, as well as a responsibility, to reshape our future. We are committed to our company purpose, which is energising a greener, fairer future. While there are challenges ahead, we are dedicated to supporting our consumers and colleagues, to rethinking power generation, and to supporting an affordable and fair transition for all.

We have an exciting opportunity for a Head of Digital DevOps to join our Technology team and lead the development and management of our Digital solutions for customers and colleagues. You will be a customer focussed technology leader with deep experience of Digital technologies and DevOps methodologies. You will work closely with key stakeholders across the enterprise, including the Customer Experience, Digital Marketing, and Digital Customer Operations teams.

The Head of Digital DevOps reports to the Technology Director in Ireland and is a key member of the local Technology leadership team.

About the Role

  • Define and execute the Digital technology roadmap for Bord Gáis Energy to achieve its strategic ambitions, including a step change in customer experience, cost-to-serve, and go-to-market agility.
  • Design and implement the target operating model for the Digital technology team to deliver and manage this strategic roadmap.
  • Build and develop internal capabilities within this operating model to reduce dependencies on 3rd party resources.
  • Foster a culture of digital innovation, driving improvements in future iterations of Digital services.
  • Further develop and refine future digital services that transform and both customer facing platforms and seek to drive automation of processes throughout Bord Gáis Energy.
  • Direct management of the Digital DevOps teams responsible for implementing the Digital change roadmap whilst ensuring continued platform stability and performance.
  • Own management of 3rd party supplier relationships in respect of all digital services.
  • Demonstrate leadership qualities by promoting a "digital first" approach for all new and existing processes and services by seeking out opportunities to automate processes and ensure end to end benefits are targeted and delivered.
  • Ensure business benefits are identified, measured, and tracked in line with investment business cases.
  • Ensure integration with wider Digital team within Centrica and promote a collaborative approach to delivering new and improved digital services.
  • Establish appropriate governance processes with respect to the ongoing management of Digital services.
  • Mentor and develop team members.

About You

You will need to have a robust combination of deep technical knowledge, strong leadership and strategic thinking skills, and substantial experience in managing digital initiatives and fostering innovation. Hands on experience of managing a cross functional team of both dedicated, and shared, resources.


1. Digital Technologies:

  • Deep understanding of current and emerging digital technologies and platforms.
  • Familiarity with digital innovation trends and customer-facing platforms. AWS, Azure PAAS essential.

2. DevOps Methodologies:

  • Comprehensive knowledge of DevOps practices, principles, and tools.
  • Familiarity with Continuous Integration/Continuous Deployment (CI/CD) pipelines and automation tools.

3. Digital Services Development:

  • Knowledge of designing, developing, and iterating digital services.
  • Understanding of digital transformation and process automation.

4. Industry Knowledge:

  • Familiarity with the energy sector and its unique digital requirements and challenges could be beneficial.


1. Leadership:

  • Strong leadership and team management skills.
  • Ability to promote a "digital first" approach and foster a culture of digital innovation.

2. Stakeholder Management:

  • Ability to work closely with and manage expectations of key stakeholders across the enterprise.

3. Strategic Thinking:

  • Ability to think strategically and execute the digital technology roadmap to achieve business objectives.

4. Communication:

  • Strong communication skills to effectively convey technology strategies to non-technical stakeholders.
  • Ability to promote collaboration within and across teams.

5. Analytical Skills:

  • Strong analytical skills to identify, measure, and track business benefits in line with investment business cases.

6. Mentorship:

  • Ability to mentor and develop team members, fostering skill development and growth.


1. Digital Leadership:

  • Proven experience in leading digital initiatives and managing digital solutions.
  • Experience in fostering a culture of innovation and driving improvements in digital services.

2. Team Management:

  • Experience in direct management of DevOps teams and ensuring platform stability and performance.

3. Vendor Management:

  • Previous experience in managing 3rd party supplier relationships.

4. Digital Service Development:

  • Experience in developing and refining digital services, both customer-facing and internal.

5. Strategic Planning:

  • Demonstrable experience in defining and executing technology roadmaps and achieving strategic ambitions.

6. Process Automation:

  • Hands-on experience in driving automation of processes throughout an organisation.

Climate change is one of the greatest challenges facing society and the energy sector has a key role to play in helping the world transition to net zero. As one of Ireland’s leading energy and services companies, we’re on a journey of transformation; to accelerate our positive impact and bring our customers on this journey with us. As we look to the future we're transforming our energy supply, services and solutions in order to become a leading net zero business in Ireland by 2045 and to help our customers reach net zero by 2050. Our ambition is to use our services, footprint and propositions to better both people and planet.

Bord Gáis Energy are committed to placing equality, diversity, care and respect at the heart of our policies and everyday practices. We encourage everyone to take part in our active employee networks, including the Women's network, REACH (Race, Ethnicity, & Cultural Heritage) network, Neurodiversity network, and BRÓD, our LGBTQ+ network. We're proud of the work our networks and allies do to help us promote a culture of inclusion, empowering our colleagues to be themselves and do their best work. Our vision is to employ a diverse mix of people who reflect the societies we work in and the customers we serve, so we welcome applications from people of all backgrounds and perspectives.

Our Flexible First working model empowers our people to find a better balance between home and office working. You can enjoy the convenience of working from home combined with time spent onsite in a way that works for our customers, our business and you. Our office is used as a place to connect and collaborate with colleagues, rather than your default place of work each day.

Here in Bord Gáis Energy we’re helping to create a more sustainable and inclusive future that supports our communities, our planet – and each other. The prevention of family homelessness in Ireland is an area where we believe we can make a real difference and through our partnership with Focus Ireland, we have been working on making this a reality since 2015. We encourage all colleagues to get involved in the partnership, with everyone receiving 2 days' volunteering leave to participate in initiatives or events supporting Focus Ireland.

Our Values

care | delivery | collaboration | agility | courage

The closing date for receipt of applications for this vacancy is 5 April 2024

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring

Working at Centrica

Company employees


Gender diversity (male:female)


Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries

United Kingdom

Awards & Achievements

2nd – Large companies

2nd – Large companies

Flexa100 2024
3rd – Consumer Goods

3rd – Consumer Goods

Industry awards 2023

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