Customer Service Agent

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

Customer Service Agent

Temporary Assignment - 6 Month Contract

Location: Hybrid working, with 1 day per week in our Ebbw Vale office and 4 days working from home.

Hours: 37 hours per week, Monday to Friday. Shifts will fall between 9:00am and 6:00pm, with your specific working pattern confirmed during training.

Please Note: External candidates will be employed through our preferred recruitment agency partner for the duration of this assignment.

About the Role

We're looking for customer-focused individuals to join the Nest Welsh Government Warm Homes Scheme as a Customer Service Agent.