Centrica • United Kingdom

Customer Communications Executive

Employment type:  Full time

Remote-first

A little flex time

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Customer Communications Executive

Leicester / Flexible UK Locations with FlexFirst hybrid working

We’re looking for a brilliant Customer Communications Executive to join our team of colleagues in British Gas Business, that together are setting the standard in energy supply.

In the complicated world of energy, we strive to make energy simple, creating a straightforward and hassle-free experience for our customers.

Our philosophy is success comes when we’re in it together, trusting each other and having fun along the way. And because we’ve got big plans to help our homes and businesses get closer to net zero, we can’t stand still. We need to be always learning, ready to grow and move forward.

We’re looking for customer focused and natural communicator who can help us support our business customers through the delivery of effective communications.

As part of the Customer Engagement team, the role holder will be responsible for the delivery of improvements to in-life customer journey communications, and the delivery of operational and engagement campaigns.

You will need to be in the office at least once a week.

What you’ll be doing:

  • Copywriting customer communications

  • Delivering improvements to customer journeys through communications

  • Investigate current journeys and communications, using customer feedback and root cause analysis to identify and deliver optimised touchpoints

  • Create multi-channel campaigns end to end: planning, building, testing, delivering, and analysing

  • Working with internal and external stakeholders, including creative agencies

  • Collaboration with business stakeholders to interpret business requirements and produce customer centric solutions.

  • Adhere to Marketing governance, KPIs and accountability, including T&C framework

You’ll have a track record of:

  • You could come from customer communications or marketing background in B2B or B2C

  • Strong written and verbal communication skills, with the ability to explain complex subjects in a simple and engaging way.

  • Experience of writing content or communications to engage customers and drive action.

  • Experience delivering customer focused change in a large organisation.

  • Meticulous attention to detail.

  • Ability to own deliverables from scoping through to performance measurement, understand key dependencies and meet delivery timescales.

  • Ability to build positive relationships with stakeholders and manage expectations.

  • Ability to adapt writing style to brand tone of voice.

#LI-BGAS

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!


PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car
Location
96%
Employees are very happy with their working location freedom
Hours
92%
Employees are very happy with the flexibility in the hours they work
Benefits
82%
Employees are very happy with the benefits their company offers
Work-life balance
79%
Employees feel that they can switch off quite easily from work
Role modelling
83%
Employees feel that flexible working is part of the culture
Autonomy
88%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
80%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
82%
Employees feel like the company culture is brilliantly inclusive and equitable
Culture
84%
Employees feel like it is a really great environment to work in
Mission
85%
Employees feel very excited about and aligned with the company mission
Salary
72%
Employees feel that their salary is good and matches the value they bring

Working at Centrica

Company employees

20,000

Gender diversity (male:female)

68:32

Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries

Belgium

Denmark

Ireland

United Kingdom

Awards & Achievements

2nd – Large companies

2nd – Large companies

Flexa100 2024
3rd – Consumer Goods

3rd – Consumer Goods

Industry awards 2023

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