Customer Communications Executive

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Customer Communications Executive

Leicester / Flexible UK Locations with FlexFirst hybrid working

We’re looking for a brilliant Customer Communications Executive to join our team of colleagues in British Gas Business, that together are setting the standard in energy supply.

In the complicated world of energy, we strive to make energy simple, creating a straightforward and hassle-free experience for our customers.

Our philosophy is success comes when we’re in it together, trusting each other and having fun along the way. And because we’ve got big plans to help our homes and businesses get closer to net zero, we can’t stand still. We need to be always learning, ready to grow and move forward.

We’re looking for customer focused and natural communicator who can help us support our business customers through the delivery of effective communications.

As part of the Customer Engagement team, the role holder will be responsible for the delivery of improvements to in-life customer journey communications, and the delivery of operational and engagement campaigns.

You will need to be in the office at least once a week.

What you’ll be doing:

• Copywriting customer communications

• Delivering improvements to customer journeys through communications

• Investigate current journeys and communications, using customer feedback and root cause analysis to identify and deliver optimised touchpoints

• Create multi-channel campaigns end to end: planning, building, testing, delivering, and analysing

• Working with internal and external stakeholders, including creative agencies

• Collaboration with business stakeholders to interpret business requirements and produce customer centric solutions.

• Adhere to Marketing governance, KPIs and accountability, including T&C framework

You’ll have a track record of:

• You could come from customer communications or marketing background in B2B or B2C

• Strong written and verbal communication skills, with the ability to explain complex subjects in a simple and engaging way.

• Experience of writing content or communications to engage customers and drive action.

• Experience delivering customer focused change in a large organisation.

• Meticulous attention to detail.

• Ability to own deliverables from scoping through to performance measurement, understand key dependencies and meet delivery timescales.

• Ability to build positive relationships with stakeholders and manage expectations.

• Ability to adapt writing style to brand tone of voice.

#LI-BGAS

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.