Voice Partner Manager

Job Description

Closing Date: Monday 4th May 2026

Location(s): Birmingham, Bristol, London or Manchester

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

About the role

This role plays a key part in strengthening BT’s strategic alignment with major UK voice partners. It is responsible for shaping and delivering joint go‑to‑market plans, driving partner success, and supporting sales growth across BT’s voice portfolio.

Working closely with product, sales, commercial, marketing and enablement teams, the role ensures BT maximises the value of its voice partner ecosystem, creating customer value, competitive differentiation and strong commercial outcomes.

It directly supports BT’s ambition to be the leading, trusted provider of secure connectivity solutions in the UK.

What you’ll be doing

• Build strategic plans with voice partners to develop mutual growth, wrapping governance structure such as QBRs to ensure progress is being made and senior executives are aligned to plan
• Shape and deliver joint go‑to‑market strategies with key UK voice partners to support commercial growth.
• Collaborate closely with BT’s sales teams to drive joint account planning, execution and pipeline development.
• Build and maintain strong partner relationships, ensuring alignment, mutual success and structured governance.
• Organise partner enablement activities, including training, campaign development, proposition launches and co‑selling motions.
• Identify new market opportunities and activate partner‑led campaigns to support customer acquisition and revenue generation.
• Represent BT in partner events, forums and planning sessions, while tracking and reporting partner performance and outcomes.

Essential Skills / Experience

• Proven partner management or telecoms/tech sales experience, with a solid understanding of the UK voice and telecoms market.
• Experience planning and delivering joint go‑to‑market strategies that drive partner growth and commercial success.
• Strong stakeholder and relationship management skills, including engagement up to VP level.
• Clear communicator able to translate complex propositions for varied technical and commercial audiences.
• Strong commercial acumen and negotiation skills, with evidence of contributing to profitable revenue growth.

Desirable Skills / Experience

• Experience with voice vendors such as Genesys or RingCentral.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Ready to connect for good and help shape the future? Apply now

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.