Business Change Specialist

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About the role

Finance and Procurement are undergoing significant transformation, from platform modernisation and process simplification to AI-led innovation. As a Change & Adoption Specialist, you'll help ensure these changes deliver real business value by driving engagement, accelerating adoption and embedding new ways of working.

Working closely with stakeholders across Finance, Procurement and Digital, you'll translate complex change into clear, user-focused experiences, helping colleagues confidently adopt new processes, systems and technologies. This role offers the opportunity to influence high-profile transformation programmes while supporting BT's ambitions for continuous finance, trusted data and digitally enabled operations.

You'll:

• Drive adoption of finance, procurement and digital transformation initiatives
• Translate complex change into meaningful user experiences
• Influence stakeholders and build engagement across the business
• Support the rollout of AI-enabled and data-driven ways of working
• Embed lasting behavioural change and deliver measurable outcomes

What you’ll be doing

Change & Transformation Leadership

• Lead end-to-end change strategies for high-profile Finance and Digital transformation programmes, operating autonomously with minimal oversight
• Own the change approach across programmes, ensuring alignment to business strategy, cultural outcomes and transformation goals
• Provide confident senior challenge and assurance to programme and executive leaders

Cultural & Behavioural Change

• Design and embed behavioural change strategies that drive sustainable adoption, accountability and new ways of working
• Shape cultural outcomes aligned to agility, customer focus, data-led decision making and continuous improvement
• Influence leadership behaviours to reinforce and role-model change

Data-Led Adoption & Value Realisation

• Define, track and act on clear adoption, readiness and behavioural KPIs
• Use insight and data to diagnose adoption risks, target interventions and demonstrate business value
• Ensure change activity delivers measurable outcomes, not just activity

Agile & AI-Enabled Change

• Lead change within agile delivery models and tribe structures, ensuring change keeps pace with delivery
• Act as a subject-matter expert in AI-enabled change, including generative AI adoption in Finance
• Integrate learning, communications, engagement and leadership actions into a single coherent change plan

Stakeholder Influence & Consulting

• Build trusted partnerships with senior stakeholders (Director / MD level), acting as a strategic advisor
• Influence across complex stakeholder landscapes including vendors, partners, onshore/offshore teams and executive sponsors
• Facilitate executive and senior leadership workshops with clear outcomes and decisions

Portfolio Oversight & Risk Management

• Identify and manage cross-programme risks, dependencies and change saturation across the Finance transformation portfolio
• Intervene early where adoption, leadership alignment or cultural readiness is at risk
• Coach and develop other change professionals through thought leadership and role modelling

Managing a global team

• Connecting colleagues across geography’s to drive successful change outcomes for the business
• Facilitating workshops both in person and virtually

Essential Skills / Experience

Change & Transformation Leadership

• Leading end-to-end change strategies across large-scale business, Finance and Digital transformation programmes, driving adoption and measurable business outcomes.

Senior Stakeholder Engagement & Influencing

• Building credibility and influencing senior leaders, directors and executive stakeholders to shape decisions and drive behavioural change.

Organisational Change Management

• Designing and delivering change, communications, engagement and adoption plans that embed new behaviours, mindsets and ways of working at scale.

Desirable Skills / Experience

• Finance Transformation experience - supporting large-scale finance operating model, process or technology change initiatives.
• Digital & Technology Transformation experience - particularly within complex enterprise environments.
• Data-led adoption and change measurement - using insights and metrics to drive sustainable outcomes.
• Agile Programme or Project Management - including planning, risk management and delivery governance.
• Consulting or Advisory experience - providing guidance, facilitation and problem-solving across multiple stakeholder groups.
• Culture Change & Behavioural Transformation - helping organisations embed new ways of working beyond system implementation.
• Communications, Engagement & Training Strategy - developing interventions that improve adoption and readiness.
• Telecommunications, Engineering or Corporate Technology sector experience - understanding the challenges of driving change in large, complex organisations

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.