Technical Delivery Specialist

Recruiter: Seema Shivakumar

Hiring Manager: Steve Stanley

Career Grade: D

About the role

• Our Technical Delivery Specialists help make our squads more effective, work at their best and are accountable to drive the day-to-day management of squad delivery, ensuring adherence to roadmaps, time and budget constraints.
• This role will be looking after engineering squads within the Managed Services Service Now Migrations Team, which is responsible for migrating existing customers and their assets from our legacy service tooling over to our strategic service management platform, Service Now.
• Delivery Specialists facilitate the cadence of events needed to keep our squads organised, resolve risks and issues relating to delivery and any impact on related squads or teams. They work full time alongside their squads and teams, coordinating delivery activity and fostering strong collaboration across disciplines.
They achieve this by:
• Owning the Delivery Mechanics: Managing the delivery processes ensuring there is an iterative plan to work towards with tight feedback loops. Maintains delivery momentum and manages blockers, risks, issues, dependencies, assumptions and constraints.
• Acting as the glue between disciplines, teams and stakeholders: Leads change and manages stakeholders, ensuring collaboration and alignment from concept to in-life. Act as the glue between disciplines, squads and teams, enabling clear communication and decision-making.
• Manage the team / Squad dynamics: Taking the lead on establishing healthy squad dynamics and routines. Making sure the squad is working efficiently and effectively, and members are motivated and happy.
• Being experts in delivery / Lean/agile practices: Has a passion for their subject area, coaching squads on delivery / agile/lean techniques and helps them apply them as needed. Creating an environment where continuous improvements of squads' working practices can happen, including measuring success, inspecting and adapting.
• Technical delivery experience: Experience in delivering complex programmes, Ideally working within the Service Now, ITIL and or Service Management space.

What you’ll be doing

• Leads the day-to-day delivery of the squad(s) ensuring alignment with the defined roadmap, timeline, and budget constraints using the Ready, Set, Go delivery framework.
• Facilitates key delivery planning, review, and alignment activities including agile ceremonies where appropriate, driving team collaboration and efficiency. Drives quarterly planning to ensure each timebox has clearly expressed outcomes and a well-defined backlog.
• Partners with internal and external stakeholders to resolve issues and provide regular progress updates, ensuring squad(s) objectives are achieved. Ensure continuous alignment and re-alignment with stakeholders.
• Establishes a performance-driven culture within the squad(s), ensuring high standards and continuous delivery are aligned with business goals. Actively seeks to improve a squad(s)’ working practices where needed.
• Orchestrates efforts across disciplines towards clear outcomes. Identifies risks and blockers affecting delivery and coordinates mitigation efforts, ensuring smooth squad(s) operations and minimal disruption across teams.
• Drives collaboration across squad(s) to ensure dependencies are managed effectively and delivery is optimised. Proactively identifies and brings the right people together at the right time. Knows when and how to involve stakeholders in communications, ceremonies and decision-making.
• Ensures the use of the most suitable delivery methodology to achieve the best outcome. Supports squads in strengthening effective working practices and applies a structured, objective approach to problem solving. Responsible for ensuring the portfolio of work within your Squads are on track and teams are working to clearly defined and well communicated outcomes.
• Communicates and visualises progress towards agreed goals and maintains delivery momentum. Works closely with other Technical Delivery Specialists and to enhance the application of delivery practices and foster cross-squad collaboration.
• Ensures the squad(s) adheres to the delivery roadmap, managing scope, budgets, and timelines to meet business expectations. Ensure work is visible and there is an iterative plan to work towards that is actively communicated and understood by squads & stakeholders.
• Fosters a continuous improvement mindset within the squad(s), promoting learning, innovation, and effective problem-solving including measuring success, inspecting and adapting.
• Help develop the technical delivery capability within the organisation by role modelling and embedding technical practices within teams

Essential Skills / Experience

• Delivery Execution:
  Leads end-to-end delivery of telecom products/services, translating strategy into actionable plans and driving outcomes across the technical lifecycle.
• Risk & Dependency Management:
  Identifies, manages, and mitigates risks, issues, and dependencies across teams. Proactively resolves blockers to ensure smooth delivery.
• Outcome & Performance Focus:
  Ensures squads operate with pace and clarity, aligned to defined outcomes and measurable performance goals.
• Cross-Functional Collaboration:
  Works across teams to define scope and execution plans. Promotes collaboration, effective communication, and optimal squad structure.
• Organisational Transformation:
  Leads change initiatives with strong stakeholder alignment, ensuring seamless transition from concept to delivery.
• Decision Making & Stakeholder Management:
  Acts as a connector across teams, enabling decisions, resolving issues, and influencing stakeholders effectively.
• SDLC Expertise:
  Strong understanding of enterprise delivery practices across the full software development lifecycle.
• Delivery Planning:
  Leads planning cycles (annual, quarterly, iterative), converting product vision into clear, achievable delivery roadmaps aligned to capacity.
• Continuous Improvement:
  Drives a culture of learning and improvement using data to refine processes and delivery outcomes.
• Performance Management:
  Optimises processes to improve delivery speed and quality, ensuring all activities add value.
• Technical & Operational Awareness:
  Balances time, cost, quality, and reliability with a solid understanding of enterprise technology environments.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.